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  • Search: subject:"Service Operations"
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Year of publication
Subject
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Service operations 205 service operations 185 Service quality 126 Dienstleistungsqualität 115 Service management 87 Dienstleistungsmanagement 85 Service industry 70 Dienstleistungssektor 69 Warteschlangentheorie 59 Queueing theory 58 Gesundheitsversorgung 52 Health care 52 Customer satisfaction 47 Gesundheitswesen 45 Health care system 45 Hospital 39 Krankenhaus 39 Business process management 38 Kundenzufriedenheit 38 Prozessmanagement 38 Relationship marketing 36 Beziehungsmarketing 34 Consumer behaviour 32 Konsumentenverhalten 27 Customer service 26 Kundenservice 25 Dienstleistung 24 Services 24 Quality management 23 Supply chain 21 Theorie 21 Qualitätsmanagement 20 Theory 20 Lieferkette 19 service operations management 19 Game theory 18 Performance measurement 18 Scheduling problem 17 Scheduling-Verfahren 17 Operations Research 16
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Online availability
All
Undetermined 367 Free 41 CC license 3
Type of publication
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Article 452 Book / Working Paper 27
Type of publication (narrower categories)
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Article in journal 255 Aufsatz in Zeitschrift 255 research-article 90 case-report 22 Working Paper 16 Arbeitspapier 13 Graue Literatur 11 Non-commercial literature 11 conceptual-paper 7 review 5 review-article 5 Article 4 Thesis 2 technical-paper 2 viewpoint 2 Aufsatz im Buch 1 Aufsatzsammlung 1 Book section 1 Case Study 1 non-article 1
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Language
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English 419 Undetermined 59 German 1
Author
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Wang, Jianfu 7 Bavafa, Hessam 6 Hu, Ming 6 Jaaron, Ayham A. M. 6 Terwiesch, Christian 6 Backhouse, Chris J. 5 Boyacı, Tamer 5 Canyakmaz, Caner 5 Jääskeläinen, Aki 5 Laihonen, Harri 5 Liu, Nan 5 Verma, Rohit 5 Bassamboo, Achal 4 Batt, Robert J. 4 Borchardt, Miriam 4 Buell, Ryan W. 4 Fan, Ying 4 Lillis, Bob 4 Olivares, Marcelo 4 Pereira, Giancarlo Medeiros 4 Ukko, Juhani 4 Ward, Amy R. 4 Yang, Yefei 4 Alagoz, Oguzhan 3 Allon, Gad 3 Antony, Jiju 3 Baron, Opher 3 Boon-itt, Sakun 3 Brandon-Jones, Alistair 3 Cui, Shiliang 3 Freeman, Michael 3 Gliatis, Vassilis 3 Jónas Oddur Jónasson 3 Kaluza, Isabel 3 Kong, Guangwen 3 Kulkarni, Vidyadhar G. 3 Larsen, Erik R. 3 Lee, Peter K. C. 3 Lönnqvist, Antti 3 Manitz, Michael 3
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Institution
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IESE Business School, Universidad de Navarra 2 Harvard Business School, Harvard University 1 Wirtschaftswissenschaftliche Fakultät, Leibniz Universität Hannover 1
Published in...
All
Manufacturing & service operations management : M & SOM 62 International Journal of Operations & Production Management 36 Management science : journal of the Institute for Operations Research and the Management Sciences 28 Manufacturing & Service Operations Management 22 Management Science 20 Journal of Services Marketing 12 Benchmarking: An International Journal 11 Benchmarking : an international journal ; BIJ 9 International Journal of Contemporary Hospitality Management 9 International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA 9 Production and operations management : the flagship research journal of the Production and Operations Management Society 9 International journal of services and operations management 8 Journal of Service Management 8 Production and operations management : an international journal of the Production and Operations Management Society 8 European Journal of Marketing 7 International journal of services and operations management : IJSOM 7 Operations research 7 International journal of production economics 6 International journal of production research 6 Journal of service management 6 Decision sciences : DS 5 European journal of operational research : EJOR 5 Human Resource Management International Digest 5 Journal of operations management 5 Management Decision 5 Business Process Management Journal 4 International Journal of Quality & Reliability Management 4 International journal of operations & production management 4 Omega : the international journal of management science 4 Business horizons 3 Industrial Management & Data Systems 3 Industrial Robot: An International Journal 3 International Journal of Bank Marketing 3 Operations research letters : a journal of INFORMS devoted to the rapid publication of concise contributions in operations research 3 Service Science 3 The journal of applied business research 3 Business process management journal 2 Decision sciences 2 ESMT Working Paper 2 ESMT working paper 2
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Source
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ECONIS (ZBW) 274 Other ZBW resources 135 RePEc 60 EconStor 7 BASE 3
Showing 111 - 120 of 479
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Forecasting time-varying arrivals : impact of direct response advertising on call center performance
Kiygi-Calli, Meltem; Weverbergh, Marcel; Franses, … - In: Journal of business research : JBR 131 (2021), pp. 227-240
Persistent link: https://www.econbiz.de/10012544961
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Making the most of your regret : workers' relocation decisions in on-demand platforms
Jiang, Zhong-Zhong; Kong, Guangwen; Zhang, Yinghao - In: Manufacturing & service operations management : M & SOM 23 (2021) 3, pp. 695-713
Persistent link: https://www.econbiz.de/10012547594
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On-demand service delivery under asymmetric information : priority pricing, market selection, and horizontal substitution
He, Qiaochu; Fan, Xiaoshuai; Chen, Ying-Ju; Yang, Hai - In: International journal of production economics 237 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012607204
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Quality-driven profitability analysis in service operations
Park, Jaehun; Lee, Byung Kwon; Lim, Sungmook - In: Journal of the Operational Research Society 72 (2021) 7, pp. 1578-1590
Persistent link: https://www.econbiz.de/10012609211
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The impacts of mergers, capacity expansion and adoptions on animal shelter performance : a queuing analysis
Turken, Nazli; Carrillo, Janice E.; Paul, Anand - In: European journal of operational research : EJOR 292 (2021) 1, pp. 299-310
Persistent link: https://www.econbiz.de/10012495439
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Retail in high definition : monitoring customer assistance through video analytics
Musalem, Andrés; Olivares, Marcelo; Schilkrut, Ariel - In: Manufacturing & service operations management : M & SOM 23 (2021) 5, pp. 1025-1042
Persistent link: https://www.econbiz.de/10012653946
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An invitation control policy for proactive service systems : balancing efficiency, value, and service level
Yom-Tov, Galit B.; Yedidsion, Liron; Xie, Yueming - In: Manufacturing & service operations management : M & SOM 23 (2021) 5, pp. 1077-1095
Persistent link: https://www.econbiz.de/10012653949
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Last place aversion in queues
Buell, Ryan W. - 2017
This paper documents the effects of last place aversion in queues and its implications for customer experiences and behaviors, as well as for operating performance. An observational analysis of customers queuing at a grocery store, and four online studies in which participants waited in virtual...
Persistent link: https://www.econbiz.de/10011928910
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Gatekeeping under congestion : an empirical study of referral errors in the emergency department
Freeman, Michael; Robinson, Susan; Scholtes, Stefan - 2017 - Revised version of 2015/77/TOM
Persistent link: https://www.econbiz.de/10011947591
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Efficient inaccuracy : user-generated information sharing in a queue
Wang, Jianfu; Hu, Ming - 2017
Persistent link: https://www.econbiz.de/10011897774
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