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Search: subject:"Service Operations"
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Subject
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Service operations
205
service operations
185
Service quality
126
Dienstleistungsqualität
115
Service management
87
Dienstleistungsmanagement
85
Service industry
70
Dienstleistungssektor
69
Warteschlangentheorie
59
Queueing theory
58
Gesundheitsversorgung
52
Health care
52
Customer satisfaction
47
Gesundheitswesen
45
Health care system
45
Hospital
39
Krankenhaus
39
Business process management
38
Kundenzufriedenheit
38
Prozessmanagement
38
Relationship marketing
36
Beziehungsmarketing
34
Consumer behaviour
32
Konsumentenverhalten
27
Customer service
26
Kundenservice
25
Dienstleistung
24
Services
24
Quality management
23
Supply chain
21
Theorie
21
Qualitätsmanagement
20
Theory
20
Lieferkette
19
service operations management
19
Game theory
18
Performance measurement
18
Scheduling problem
17
Scheduling-Verfahren
17
Operations Research
16
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Online availability
All
Undetermined
367
Free
41
CC license
3
Type of publication
All
Article
452
Book / Working Paper
27
Type of publication (narrower categories)
All
Article in journal
255
Aufsatz in Zeitschrift
255
research-article
90
case-report
22
Working Paper
16
Arbeitspapier
13
Graue Literatur
11
Non-commercial literature
11
conceptual-paper
7
review
5
review-article
5
Article
4
Thesis
2
technical-paper
2
viewpoint
2
Aufsatz im Buch
1
Aufsatzsammlung
1
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1
Case Study
1
non-article
1
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Language
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English
419
Undetermined
59
German
1
Author
All
Wang, Jianfu
7
Bavafa, Hessam
6
Hu, Ming
6
Jaaron, Ayham A. M.
6
Terwiesch, Christian
6
Backhouse, Chris J.
5
Boyacı, Tamer
5
Canyakmaz, Caner
5
Jääskeläinen, Aki
5
Laihonen, Harri
5
Liu, Nan
5
Verma, Rohit
5
Bassamboo, Achal
4
Batt, Robert J.
4
Borchardt, Miriam
4
Buell, Ryan W.
4
Fan, Ying
4
Lillis, Bob
4
Olivares, Marcelo
4
Pereira, Giancarlo Medeiros
4
Ukko, Juhani
4
Ward, Amy R.
4
Yang, Yefei
4
Alagoz, Oguzhan
3
Allon, Gad
3
Antony, Jiju
3
Baron, Opher
3
Boon-itt, Sakun
3
Brandon-Jones, Alistair
3
Cui, Shiliang
3
Freeman, Michael
3
Gliatis, Vassilis
3
Jónas Oddur Jónasson
3
Kaluza, Isabel
3
Kong, Guangwen
3
Kulkarni, Vidyadhar G.
3
Larsen, Erik R.
3
Lee, Peter K. C.
3
Lönnqvist, Antti
3
Manitz, Michael
3
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Institution
All
IESE Business School, Universidad de Navarra
2
Harvard Business School, Harvard University
1
Wirtschaftswissenschaftliche Fakultät, Leibniz Universität Hannover
1
Published in...
All
Manufacturing & service operations management : M & SOM
62
International Journal of Operations & Production Management
36
Management science : journal of the Institute for Operations Research and the Management Sciences
28
Manufacturing & Service Operations Management
22
Management Science
20
Journal of Services Marketing
12
Benchmarking: An International Journal
11
Benchmarking : an international journal ; BIJ
9
International Journal of Contemporary Hospitality Management
9
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
Production and operations management : the flagship research journal of the Production and Operations Management Society
9
International journal of services and operations management
8
Journal of Service Management
8
Production and operations management : an international journal of the Production and Operations Management Society
8
European Journal of Marketing
7
International journal of services and operations management : IJSOM
7
Operations research
7
International journal of production economics
6
International journal of production research
6
Journal of service management
6
Decision sciences : DS
5
European journal of operational research : EJOR
5
Human Resource Management International Digest
5
Journal of operations management
5
Management Decision
5
Business Process Management Journal
4
International Journal of Quality & Reliability Management
4
International journal of operations & production management
4
Omega : the international journal of management science
4
Business horizons
3
Industrial Management & Data Systems
3
Industrial Robot: An International Journal
3
International Journal of Bank Marketing
3
Operations research letters : a journal of INFORMS devoted to the rapid publication of concise contributions in operations research
3
Service Science
3
The journal of applied business research
3
Business process management journal
2
Decision sciences
2
ESMT Working Paper
2
ESMT working paper
2
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Source
All
ECONIS (ZBW)
274
Other ZBW resources
135
RePEc
60
EconStor
7
BASE
3
Showing
141
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150
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479
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date (oldest first)
141
Improving the effectiveness of online healthcare platforms : an empirical study with multi-period patient-doctor consultation data
Yang, Yefei
;
Zhang, Xiaofei
;
Lee, Peter K. C.
- In:
International journal of production economics
207
(
2019
),
pp. 70-80
Persistent link: https://www.econbiz.de/10011957685
Saved in:
142
Appropriateness of cellular operations in information-intensive services
Gliatis, Vassilis
;
Minis, Ioannis
- In:
Total quality management & business excellence
30
(
2019
)
9
,
pp. 1042-1067
Persistent link: https://www.econbiz.de/10012199813
Saved in:
143
Service systems with heterogeneous customers : investigating the effect of telemedicine on chronic care
Rajan, Balaraman
;
Tezcan, Tolga
;
Seidmann, Abraham
- In:
Management science : journal of the Institute for …
65
(
2019
)
3
,
pp. 1236-1267
Persistent link: https://www.econbiz.de/10012013584
Saved in:
144
Staffing, routing, and payment to trade off speed and quality in large service systems
Zhan, Dongyuan
;
Ward, Amy R.
- In:
Operations research
67
(
2019
)
6
,
pp. 1738-1751
Persistent link: https://www.econbiz.de/10012146927
Saved in:
145
Robust services : people or processes?
Weiss, Elliott N.
;
Goldberg, Rebecca
- In:
Business horizons
62
(
2019
)
4
,
pp. 521-527
Persistent link: https://www.econbiz.de/10012062424
Saved in:
146
When you work with a superman, will you also fly? : an empirical study of the impact of coworkers on performance
Tan, Tom Fangyun
;
Netessine, Serguei
- In:
Management science : journal of the Institute for …
65
(
2019
)
8
,
pp. 3495-3517
Persistent link: https://www.econbiz.de/10012062645
Saved in:
147
Fluid teams and knowledge retrieval : scaling
service
operations
Valentine, Melissa A.
;
Tan, Tom Fangyun
;
Staats, Bradley R.
- In:
Manufacturing & service operations management : M & SOM
21
(
2019
)
2
,
pp. 346-360
Persistent link: https://www.econbiz.de/10012099486
Saved in:
148
Task interdependence and firm performance in outsourced
service
operations
Ramasubbu, Narayan
;
Shang, Jennifer
;
May, Jerrold H.
; …
- In:
Manufacturing & service operations management : M & SOM
21
(
2019
)
3
,
pp. 658-673
Persistent link: https://www.econbiz.de/10012102864
Saved in:
149
The patient patient : the performance of traditional versus open-access scheduling policies
Cho, David
;
Cattani, Kyle
- In:
Decision sciences : DS
50
(
2019
)
4
,
pp. 756-785
Persistent link: https://www.econbiz.de/10012117651
Saved in:
150
Work after work : the impact of new service delivery models on work hours
Bavafa, Hessam
;
Terwiesch, Christian
- In:
Journal of operations management
65
(
2019
)
7
,
pp. 636-658
Persistent link: https://www.econbiz.de/10012122117
Saved in:
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