Search Results - subject:"Service Operations"

Designing professional services : pricing and prioritization

Wu, Chenguang; Chen, Jin; Veeraraghavan, Senthil - In: Production and operations management : the flagship … 32 (2023) 8, pp. 2578-2595

Persistent link: https://www.econbiz.de/10014328714

Empirical studies on the impact of booking status on customers’ choice behavior in online appointment systems

Kaluza, Isabel; Voigt, Guido; Paetz, Friederike - In: Journal of Business Economics 94 (2023) 2, pp. 187-224

We consider customers' choice behavior in online appointment systems. In three online experiments, we investigate whether and to what extent customers are impacted by the number of available slots by asking subjects to choose between two providers of several service areas with different...

Persistent link: https://www.econbiz.de/10015404668

Universally optimal staffing for Erlang-A queues facing uncertain arrival rates : the case of constraint satisfaction

Koçağa, Yaşar Levent - In: Operations research letters : a journal of INFORMS … 60 (2025), pp. 1-8

Persistent link: https://www.econbiz.de/10015359226

Working together in emergency care? : how professional boundaries influence integration efforts and operational performance

Gifford, Rachel; Vaart, Jacob Taco van der; Molleman, Eric - In: International journal of operations & production management 42 (2022) 13, pp. 54-78

Persistent link: https://www.econbiz.de/10013531126

Managing Software-as-a-Service : pricing and operations

Li, Bo; Kumar, Subodha - In: Production and operations management : the flagship … 31 (2022) 6, pp. 2588-2608

Persistent link: https://www.econbiz.de/10013277083

Restaurant analytics : emerging practice and research opportunities

Roy, Debjit; Spiliotopoulou, Eirini; Vries, Jelle de - In: Production and operations management : the flagship … 31 (2022) 10, pp. 3687-3709

Persistent link: https://www.econbiz.de/10013419391

An emergency medical services system design using mathematical modeling and simulation-based optimization approaches

Hatami-Marbini, Adel; Varzgani, Nilofar; Sajadi, Seyed … - In: Decision analytics journal 3 (2022), pp. 1-13

The healthcare system is no stranger to resource challenges in the face of unlimited demand to fulfill healthcare objectives of satisfying patients, maintaining service quality, and maximizing profit. Healthcare decision-makers are responsible for devising effective methods for allocating scarce...

Persistent link: https://www.econbiz.de/10013339232

The impact of medical cyber-physical systems on healthcare service delivery

Sony, Michael; Antony, Jiju; McDermott, Olivia - In: The TQM journal : the international review of … 34 (2022) 7, pp. 73-93

Persistent link: https://www.econbiz.de/10013537702

Forecasting to support EMS tactical planning : what is important and what is not

Rezaei, Mostafa; Ingólfsson, Ármann - In: Health care management science : a new journal serving … 27 (2024) 4, pp. 604-630

Persistent link: https://www.econbiz.de/10015196695

Competition in optimal stopping : behavioral insights

Rios, Ignacio; Ghosh, Pramit - In: Manufacturing & service operations management : M & SOM 26 (2024) 6, pp. 2256-2273

Persistent link: https://www.econbiz.de/10015136084