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  • Search: subject:"Service Operations"
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Year of publication
Subject
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Service operations 205 service operations 185 Service quality 126 Dienstleistungsqualität 115 Service management 87 Dienstleistungsmanagement 85 Service industry 70 Dienstleistungssektor 69 Warteschlangentheorie 59 Queueing theory 58 Gesundheitsversorgung 52 Health care 52 Customer satisfaction 47 Gesundheitswesen 45 Health care system 45 Hospital 39 Krankenhaus 39 Business process management 38 Kundenzufriedenheit 38 Prozessmanagement 38 Relationship marketing 36 Beziehungsmarketing 34 Consumer behaviour 32 Konsumentenverhalten 27 Customer service 26 Kundenservice 25 Dienstleistung 24 Services 24 Quality management 23 Supply chain 21 Theorie 21 Qualitätsmanagement 20 Theory 20 Lieferkette 19 service operations management 19 Game theory 18 Performance measurement 18 Scheduling problem 17 Scheduling-Verfahren 17 Operations Research 16
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Online availability
All
Undetermined 367 Free 41 CC license 3
Type of publication
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Article 452 Book / Working Paper 27
Type of publication (narrower categories)
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Article in journal 255 Aufsatz in Zeitschrift 255 research-article 90 case-report 22 Working Paper 16 Arbeitspapier 13 Graue Literatur 11 Non-commercial literature 11 conceptual-paper 7 review 5 review-article 5 Article 4 Thesis 2 technical-paper 2 viewpoint 2 Aufsatz im Buch 1 Aufsatzsammlung 1 Book section 1 Case Study 1 non-article 1
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Language
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English 419 Undetermined 59 German 1
Author
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Wang, Jianfu 7 Bavafa, Hessam 6 Hu, Ming 6 Jaaron, Ayham A. M. 6 Terwiesch, Christian 6 Backhouse, Chris J. 5 Boyacı, Tamer 5 Canyakmaz, Caner 5 Jääskeläinen, Aki 5 Laihonen, Harri 5 Liu, Nan 5 Verma, Rohit 5 Bassamboo, Achal 4 Batt, Robert J. 4 Borchardt, Miriam 4 Buell, Ryan W. 4 Fan, Ying 4 Lillis, Bob 4 Olivares, Marcelo 4 Pereira, Giancarlo Medeiros 4 Ukko, Juhani 4 Ward, Amy R. 4 Yang, Yefei 4 Alagoz, Oguzhan 3 Allon, Gad 3 Antony, Jiju 3 Baron, Opher 3 Boon-itt, Sakun 3 Brandon-Jones, Alistair 3 Cui, Shiliang 3 Freeman, Michael 3 Gliatis, Vassilis 3 Jónas Oddur Jónasson 3 Kaluza, Isabel 3 Kong, Guangwen 3 Kulkarni, Vidyadhar G. 3 Larsen, Erik R. 3 Lee, Peter K. C. 3 Lönnqvist, Antti 3 Manitz, Michael 3
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Institution
All
IESE Business School, Universidad de Navarra 2 Harvard Business School, Harvard University 1 Wirtschaftswissenschaftliche Fakultät, Leibniz Universität Hannover 1
Published in...
All
Manufacturing & service operations management : M & SOM 62 International Journal of Operations & Production Management 36 Management science : journal of the Institute for Operations Research and the Management Sciences 28 Manufacturing & Service Operations Management 22 Management Science 20 Journal of Services Marketing 12 Benchmarking: An International Journal 11 Benchmarking : an international journal ; BIJ 9 International Journal of Contemporary Hospitality Management 9 International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA 9 Production and operations management : the flagship research journal of the Production and Operations Management Society 9 International journal of services and operations management 8 Journal of Service Management 8 Production and operations management : an international journal of the Production and Operations Management Society 8 European Journal of Marketing 7 International journal of services and operations management : IJSOM 7 Operations research 7 International journal of production economics 6 International journal of production research 6 Journal of service management 6 Decision sciences : DS 5 European journal of operational research : EJOR 5 Human Resource Management International Digest 5 Journal of operations management 5 Management Decision 5 Business Process Management Journal 4 International Journal of Quality & Reliability Management 4 International journal of operations & production management 4 Omega : the international journal of management science 4 Business horizons 3 Industrial Management & Data Systems 3 Industrial Robot: An International Journal 3 International Journal of Bank Marketing 3 Operations research letters : a journal of INFORMS devoted to the rapid publication of concise contributions in operations research 3 Service Science 3 The journal of applied business research 3 Business process management journal 2 Decision sciences 2 ESMT Working Paper 2 ESMT working paper 2
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Source
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ECONIS (ZBW) 274 Other ZBW resources 135 RePEc 60 EconStor 7 BASE 3
Showing 31 - 40 of 479
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Service 4.0 : Technology-Enabled Customer-Centric Supply Chains
Kang, Parminder Singh; Wang, Xiaojia; Son, Joong Y.; … - 2024
Introduction to Service 4.0 and Customer-Centric Supply Chains -- Role of Big Data in Customer-Centric Service-Based Supply Chains -- Analytics Models for Customer-Centric Service-Based Supply Chains -- Achieving Customer-Centricity Through Data Analytics – Case Study on Women’s Clothing...
Persistent link: https://www.econbiz.de/10014634541
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Universally optimal staffing of Erlang-A queues facing uncertain arrival rates
Koçağa, Yaşar Levent - In: Operations research letters : a journal of INFORMS … 52 (2024), pp. 1-7
Persistent link: https://www.econbiz.de/10015049115
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Is full price the full story when consumers have time and budget constraints?
Li, Simin; Lariviere, Martin A.; Bassamboo, Achal - In: Manufacturing & service operations management : M & SOM 26 (2024) 1, pp. 370-388
Persistent link: https://www.econbiz.de/10014471405
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Fairness in accessibility of public service facilities
Liu, Sheng; Salari, Nooshin - In: Operations research letters : a journal of INFORMS … 55 (2024), pp. 1-9
Persistent link: https://www.econbiz.de/10015049758
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Managing operations in professional service organisations : identifying roles and tasks of professionals and managers in courts
Puolakka, Tiina; Pekkanen, Petra; Pirttilä, Timo - In: International journal of services and operations … 39 (2021) 1, pp. 37-61
Persistent link: https://www.econbiz.de/10012522488
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An empirical study on supply chain management practices within the hotel segment in Spain using an artificial intelligence technique
Díaz, Luís E. Carretero; Abreu, Alba Araujo; García … - In: International journal of services and operations … 39 (2021) 1, pp. 62-80
Persistent link: https://www.econbiz.de/10012522494
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Reengineering professional services through automation, remote outsourcing, and task delegation
Sampson, Scott E.; Santos, Rebecca Pires dos - In: Journal of operations management 69 (2023) 6, pp. 911-940
Persistent link: https://www.econbiz.de/10014339680
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Does social media dominate government report cards in influencing nursing home demand?
Li, Yuanchen; Lu, Lauren Xiaoyuan; Lu, Susan Feng - In: Manufacturing & service operations management : M & SOM 25 (2023) 6, pp. 2085-2105
Persistent link: https://www.econbiz.de/10014437610
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Strategizing the healing touch : Ayursparsha
Chandrasekaran N; Indira, A.; Sathya Saminadan R S - In: South Asian journal of management : SAJM 30 (2023) 3, pp. 159-178
Persistent link: https://www.econbiz.de/10014438979
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Proposing and empirically investigating a mobile-based outpatient healthcare service delivery framework using stimulus-organism-response theory
Chudhery, Muhammad Adnan Zahid; Safdar, Sarah; Huo, Jiazhen - In: IEEE transactions on engineering management : EM 70 (2023) 8, pp. 2668-2681
Persistent link: https://www.econbiz.de/10014364618
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