Search Results - subject:"Service Operations"

Engineering services and their management for museums and other buildings

Oughton, D.R. - In: Property Management 9 (1991) 1, pp. 32-39

Provides an overview of mechanical and electrical services as they apply to modern museums, and the means of controlling and monitoring the systems in use. Discusses air‐conditioning, lighting, fire detection and alarms, monitoring, building energy management systems, estate management, and...

Persistent link: https://www.econbiz.de/10014971825

Sufficient Working Subsets for the Tour Scheduling Problem

Easton, Fred F.; Rossin, Donald F. - In: Management Science 37 (1991) 11, pp. 1441-1451

Mathematical programs to schedule service employees at minimum cost represent each feasible schedule, or tour, with an integer variable. In some service organizations, policies governing employee scheduling practices may permit millions of different tours. A common heuristic strategy is to...

Persistent link: https://www.econbiz.de/10009218352

Making Your Service Blueprint Pay Off!

Baum, Stephen H. - In: Journal of Services Marketing 4 (1990) 3, pp. 45-52

Argues that many blueprinting efforts are short‐term in focus and lead to the wrong response. Analyses examples in a range of industries, offering planning approaches and tactics for a successful serviceblueprint. Concludes that service blueprinting constitutes a major effort, therefore the...

Persistent link: https://www.econbiz.de/10014905753

Implicit Modeling of Flexible Break Assignments in Optimal Shift Scheduling

Bechtold, Stephen E.; Jacobs, Larry W. - In: Management Science 36 (1990) 11, pp. 1339-1351

The labor scheduling literature has demonstrated that the use of flexibility in designing employee schedules can result in a substantial improvement in labor utilization. This paper presents a new implicit integer linear programming formulation for the inclusion of meal/rest-break flexibility....

Persistent link: https://www.econbiz.de/10009203963

The Internal Information Systems Function as a Service Operation

Galloway, R.L.; White, G. - In: International Journal of Operations & Production Management 9 (1989) 4, pp. 19-27

that viewing such a department as a service operations system, operating within a particular market, throws light upon the … service functions. An internal consistency model of service operations is introduced, and its value as a general diagnostic … aid in the service operations field is demonstrated. The information in this study was gathered within one region of a …

Persistent link: https://www.econbiz.de/10014791138

Interactive Services Operations: The Relationships among Information, Technology and Exchange Transactions on the Quality of the Customer‐Contact Interface

Delene, Linda M.; Lyth, David M. - In: International Journal of Operations & Production Management 9 (1989) 5, pp. 24-32

The customer‐contact interface is discussed here. Defined as interactive service operations, it can be divided into two … separate levels, first, the service operations interface between the firm and its customers and, secondly, the internal …

Persistent link: https://www.econbiz.de/10014791145

Managing the ″Intangibles″ of Service Quality

Clark, Graham - In: The TQM Magazine 1 (1989) 2

competitive advantage. Identifies the key elements to achieving quality in the intangibles of service operations. Asserts …

Persistent link: https://www.econbiz.de/10015033771

A Service‐Orientated Approach to Marketing of Services

Gronroos, C. - In: European Journal of Marketing 12 (1978) 8, pp. 588-601

Looks at the author's research among several companies in Sweden and Finland with regard to market‐orientation of service as against physical goods. Found the main difference between them was the difficulty of developing a concrete, tangible service offering. Points out that many experts...

Persistent link: https://www.econbiz.de/10014725143

Marketing Transport Services An Evaluation of the Marketing Strategy for Transportation Services

Gilmour, Peter - In: European Journal of Marketing 11 (1977) 6, pp. 383-389

Examines the use of a non‐metric multidimensional scaling to establish the requirements of shippers, in terms of desirable characteristics for eight different types of movement. Believes that transport companies often develop marketing strategies without paying sufficiently close attention to...

Persistent link: https://www.econbiz.de/10014725180