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  • Search: subject:"Service Operations"
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Year of publication
Subject
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Service operations 205 service operations 185 Service quality 126 Dienstleistungsqualität 115 Service management 87 Dienstleistungsmanagement 85 Service industry 70 Dienstleistungssektor 69 Warteschlangentheorie 59 Queueing theory 58 Gesundheitsversorgung 52 Health care 52 Customer satisfaction 47 Gesundheitswesen 45 Health care system 45 Hospital 39 Krankenhaus 39 Business process management 38 Kundenzufriedenheit 38 Prozessmanagement 38 Relationship marketing 36 Beziehungsmarketing 34 Consumer behaviour 32 Konsumentenverhalten 27 Customer service 26 Kundenservice 25 Dienstleistung 24 Services 24 Quality management 23 Supply chain 21 Theorie 21 Qualitätsmanagement 20 Theory 20 Lieferkette 19 service operations management 19 Game theory 18 Performance measurement 18 Scheduling problem 17 Scheduling-Verfahren 17 Operations Research 16
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Online availability
All
Undetermined 367 Free 41 CC license 3
Type of publication
All
Article 452 Book / Working Paper 27
Type of publication (narrower categories)
All
Article in journal 255 Aufsatz in Zeitschrift 255 research-article 90 case-report 22 Working Paper 16 Arbeitspapier 13 Graue Literatur 11 Non-commercial literature 11 conceptual-paper 7 review 5 review-article 5 Article 4 Thesis 2 technical-paper 2 viewpoint 2 Aufsatz im Buch 1 Aufsatzsammlung 1 Book section 1 Case Study 1 non-article 1
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Language
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English 419 Undetermined 59 German 1
Author
All
Wang, Jianfu 7 Bavafa, Hessam 6 Hu, Ming 6 Jaaron, Ayham A. M. 6 Terwiesch, Christian 6 Backhouse, Chris J. 5 Boyacı, Tamer 5 Canyakmaz, Caner 5 Jääskeläinen, Aki 5 Laihonen, Harri 5 Liu, Nan 5 Verma, Rohit 5 Bassamboo, Achal 4 Batt, Robert J. 4 Borchardt, Miriam 4 Buell, Ryan W. 4 Fan, Ying 4 Lillis, Bob 4 Olivares, Marcelo 4 Pereira, Giancarlo Medeiros 4 Ukko, Juhani 4 Ward, Amy R. 4 Yang, Yefei 4 Alagoz, Oguzhan 3 Allon, Gad 3 Antony, Jiju 3 Baron, Opher 3 Boon-itt, Sakun 3 Brandon-Jones, Alistair 3 Cui, Shiliang 3 Freeman, Michael 3 Gliatis, Vassilis 3 Jónas Oddur Jónasson 3 Kaluza, Isabel 3 Kong, Guangwen 3 Kulkarni, Vidyadhar G. 3 Larsen, Erik R. 3 Lee, Peter K. C. 3 Lönnqvist, Antti 3 Manitz, Michael 3
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Institution
All
IESE Business School, Universidad de Navarra 2 Harvard Business School, Harvard University 1 Wirtschaftswissenschaftliche Fakultät, Leibniz Universität Hannover 1
Published in...
All
Manufacturing & service operations management : M & SOM 62 International Journal of Operations & Production Management 36 Management science : journal of the Institute for Operations Research and the Management Sciences 28 Manufacturing & Service Operations Management 22 Management Science 20 Journal of Services Marketing 12 Benchmarking: An International Journal 11 Benchmarking : an international journal ; BIJ 9 International Journal of Contemporary Hospitality Management 9 International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA 9 Production and operations management : the flagship research journal of the Production and Operations Management Society 9 International journal of services and operations management 8 Journal of Service Management 8 Production and operations management : an international journal of the Production and Operations Management Society 8 European Journal of Marketing 7 International journal of services and operations management : IJSOM 7 Operations research 7 International journal of production economics 6 International journal of production research 6 Journal of service management 6 Decision sciences : DS 5 European journal of operational research : EJOR 5 Human Resource Management International Digest 5 Journal of operations management 5 Management Decision 5 Business Process Management Journal 4 International Journal of Quality & Reliability Management 4 International journal of operations & production management 4 Omega : the international journal of management science 4 Business horizons 3 Industrial Management & Data Systems 3 Industrial Robot: An International Journal 3 International Journal of Bank Marketing 3 Operations research letters : a journal of INFORMS devoted to the rapid publication of concise contributions in operations research 3 Service Science 3 The journal of applied business research 3 Business process management journal 2 Decision sciences 2 ESMT Working Paper 2 ESMT working paper 2
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Source
All
ECONIS (ZBW) 274 Other ZBW resources 135 RePEc 60 EconStor 7 BASE 3
Showing 41 - 50 of 479
Cover Image
Minimum earnings regulation and the stability of marketplaces
Asadpour, Arash; Lobel, Ilan; Van Ryzin, Garrett - In: Manufacturing & service operations management : M & SOM 25 (2023) 1, pp. 254-265
Persistent link: https://www.econbiz.de/10014299594
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Queueing systems with rationally inattentive customers
Canyakmaz, Caner; Boyacı, Tamer - In: Manufacturing & service operations management : M & SOM 25 (2023) 1, pp. 266-287
Persistent link: https://www.econbiz.de/10014299595
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Time to shift the shift : performance effects of within-day cumulative service encounters in retail stores
Chen, Chien-ming; Chuang, Howard Hao-Chun - In: Omega : the international journal of management science 119 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014444554
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"I quit" : schedule volatility as a driver of voluntary employee turnover
Bergman, Alon; David, Guy; Song, Hummy - In: Manufacturing & service operations management : M & SOM 25 (2023) 4, pp. 1416-1435
Persistent link: https://www.econbiz.de/10014328875
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Transparency in Business : An Integrative View
Dholakia, Utpal - 2023
Chapter 1. The Many Shades of Business Transparency -- Chapter 2. Transparency as a Managerial Virtue -- Chapter 3. Transparency as Tactical Observability -- Chapter 4. Transparency as Information Disclosure -- Chapter 5. Transparency as Organizational Culture -- Chapter 6. The Benefits of...
Persistent link: https://www.econbiz.de/10014248068
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The gatekeeper’s dilemma : “when should I transfer this customer?”
Hathaway, Brett A.; Kagan, Evgeny; Dada, Maqbool - In: Operations research 71 (2023) 3, pp. 843-859
Persistent link: https://www.econbiz.de/10014309084
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Need for speed : the impact of in-process delays on customer behavior in online retail
Gallino, Santiago; Karacaoglu, Nil; Moreno, Antonio - In: Operations research 71 (2023) 3, pp. 876-894
Persistent link: https://www.econbiz.de/10014309090
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Balancing agent retention and waiting time in service platforms
Musalem, Andrés; Olivares, Marcelo; Yung, Daniel - In: Operations research 71 (2023) 3, pp. 979-1003
Persistent link: https://www.econbiz.de/10014309138
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Omnichannel services : the false premise and operational remedies
Baron, Opher; Chen, Xiaole; Li, Yang - In: Management science : journal of the Institute for … 69 (2023) 2, pp. 865-884
Persistent link: https://www.econbiz.de/10014294264
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Agile supply chain in manufacturing and service industry : bibliometric and content analysis
Gawade, Disha - In: Vision : the journal of business perspective 27 (2023) 2, pp. 167-177
Persistent link: https://www.econbiz.de/10014229749
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