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Search: subject:"Service Operations"
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Subject
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Service operations
205
service operations
185
Service quality
126
Dienstleistungsqualität
115
Service management
87
Dienstleistungsmanagement
85
Service industry
70
Dienstleistungssektor
69
Warteschlangentheorie
59
Queueing theory
58
Gesundheitsversorgung
52
Health care
52
Customer satisfaction
47
Gesundheitswesen
45
Health care system
45
Hospital
39
Krankenhaus
39
Business process management
38
Kundenzufriedenheit
38
Prozessmanagement
38
Relationship marketing
36
Beziehungsmarketing
34
Consumer behaviour
32
Konsumentenverhalten
27
Customer service
26
Kundenservice
25
Dienstleistung
24
Services
24
Quality management
23
Supply chain
21
Theorie
21
Qualitätsmanagement
20
Theory
20
Lieferkette
19
service operations management
19
Game theory
18
Performance measurement
18
Scheduling problem
17
Scheduling-Verfahren
17
Operations Research
16
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Online availability
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Undetermined
367
Free
41
CC license
3
Type of publication
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Article
452
Book / Working Paper
27
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Article in journal
255
Aufsatz in Zeitschrift
255
research-article
90
case-report
22
Working Paper
16
Arbeitspapier
13
Graue Literatur
11
Non-commercial literature
11
conceptual-paper
7
review
5
review-article
5
Article
4
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2
technical-paper
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non-article
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Language
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English
419
Undetermined
59
German
1
Author
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Wang, Jianfu
7
Bavafa, Hessam
6
Hu, Ming
6
Jaaron, Ayham A. M.
6
Terwiesch, Christian
6
Backhouse, Chris J.
5
Boyacı, Tamer
5
Canyakmaz, Caner
5
Jääskeläinen, Aki
5
Laihonen, Harri
5
Liu, Nan
5
Verma, Rohit
5
Bassamboo, Achal
4
Batt, Robert J.
4
Borchardt, Miriam
4
Buell, Ryan W.
4
Fan, Ying
4
Lillis, Bob
4
Olivares, Marcelo
4
Pereira, Giancarlo Medeiros
4
Ukko, Juhani
4
Ward, Amy R.
4
Yang, Yefei
4
Alagoz, Oguzhan
3
Allon, Gad
3
Antony, Jiju
3
Baron, Opher
3
Boon-itt, Sakun
3
Brandon-Jones, Alistair
3
Cui, Shiliang
3
Freeman, Michael
3
Gliatis, Vassilis
3
Jónas Oddur Jónasson
3
Kaluza, Isabel
3
Kong, Guangwen
3
Kulkarni, Vidyadhar G.
3
Larsen, Erik R.
3
Lee, Peter K. C.
3
Lönnqvist, Antti
3
Manitz, Michael
3
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Institution
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IESE Business School, Universidad de Navarra
2
Harvard Business School, Harvard University
1
Wirtschaftswissenschaftliche Fakultät, Leibniz Universität Hannover
1
Published in...
All
Manufacturing & service operations management : M & SOM
62
International Journal of Operations & Production Management
36
Management science : journal of the Institute for Operations Research and the Management Sciences
28
Manufacturing & Service Operations Management
22
Management Science
20
Journal of Services Marketing
12
Benchmarking: An International Journal
11
Benchmarking : an international journal ; BIJ
9
International Journal of Contemporary Hospitality Management
9
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
Production and operations management : the flagship research journal of the Production and Operations Management Society
9
International journal of services and operations management
8
Journal of Service Management
8
Production and operations management : an international journal of the Production and Operations Management Society
8
European Journal of Marketing
7
International journal of services and operations management : IJSOM
7
Operations research
7
International journal of production economics
6
International journal of production research
6
Journal of service management
6
Decision sciences : DS
5
European journal of operational research : EJOR
5
Human Resource Management International Digest
5
Journal of operations management
5
Management Decision
5
Business Process Management Journal
4
International Journal of Quality & Reliability Management
4
International journal of operations & production management
4
Omega : the international journal of management science
4
Business horizons
3
Industrial Management & Data Systems
3
Industrial Robot: An International Journal
3
International Journal of Bank Marketing
3
Operations research letters : a journal of INFORMS devoted to the rapid publication of concise contributions in operations research
3
Service Science
3
The journal of applied business research
3
Business process management journal
2
Decision sciences
2
ESMT Working Paper
2
ESMT working paper
2
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Source
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ECONIS (ZBW)
274
Other ZBW resources
135
RePEc
60
EconStor
7
BASE
3
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61
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479
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61
M/S Shyam Automobiles :
service
operations
in Guwahati, Assam
Mehdi, Mokhalles Mohammad
;
Nafees, Lubna
;
Sarma, Bhaskar
; …
- In:
Asian journal of management cases
19
(
2022
)
1
,
pp. 45-53
Persistent link: https://www.econbiz.de/10013162504
Saved in:
62
Does what happens in the ED stay in the ED? : the effects of emergency department physician workload on post-ED care use
Soltani, Mohamad
;
Batt, Robert J.
;
Bavafa, Hessam
; …
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
6
,
pp. 3079-3098
Persistent link: https://www.econbiz.de/10014299278
Saved in:
63
Cross-trained fire-medics respond to medical calls and fire incidents : a fast algorithm for a three-state spatial queuing problem
Hua, Cheng
;
Swersey, Arthur J.
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
6
,
pp. 3177-3192
Persistent link: https://www.econbiz.de/10014299361
Saved in:
64
Service facilities with risk-averse customers : a simulation approach
Delgado-Alvarez, Carlos A.
;
VanAckere, Ann
;
Larsen, Erik R.
- In:
International transactions in operational research : a …
29
(
2022
)
4
,
pp. 2705-2727
Persistent link: https://www.econbiz.de/10012815231
Saved in:
65
Labor welfare in on-demand service platforms
Benjaafar, Saif
;
Ding, Jian-Ya
;
Kong, Guangwen
;
Taylor, …
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
1
,
pp. 110-124
Persistent link: https://www.econbiz.de/10012818269
Saved in:
66
Payment models to coordinate healthcare providers with partial attribution of outcome costs
Rajagopalan, Sampath
;
Tong, Chunyang
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
1
,
pp. 600-616
Persistent link: https://www.econbiz.de/10012818790
Saved in:
67
Optimal intervention policies for total joint replacement postoperative care process
Lee, Hyo Kyung
;
Li, Jingshan
;
Bain, Philip A.
;
Baker, …
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
1
,
pp. 617-631
Persistent link: https://www.econbiz.de/10012818796
Saved in:
68
Show or tell? : improving inventory support for agent-based businesses at the base of the pyramid
Acimovic, Jason
;
Parker, Chris
;
Drake, David F.
; …
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
1
,
pp. 664-681
Persistent link: https://www.econbiz.de/10012818856
Saved in:
69
Moving from service to sustainable services : a healthcare case study
Williams, Sharon J.
;
Radnor, Zoe J.
- In:
The international journal of productivity and …
71
(
2022
)
4
,
pp. 1126-1148
Persistent link: https://www.econbiz.de/10013365789
Saved in:
70
Frustration-based promotions : field experiments in ride-sharing
Cohen, Maxime C.
;
Fiszer, Michael D.
;
Kim, Baek Jung
- In:
Management science : journal of the Institute for …
68
(
2022
)
4
,
pp. 2432-2464
Persistent link: https://www.econbiz.de/10013368219
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