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Search: subject:"Service Operations"
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Subject
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Service operations
205
service operations
185
Service quality
126
Dienstleistungsqualität
115
Service management
87
Dienstleistungsmanagement
85
Service industry
70
Dienstleistungssektor
69
Warteschlangentheorie
59
Queueing theory
58
Gesundheitsversorgung
52
Health care
52
Customer satisfaction
47
Gesundheitswesen
45
Health care system
45
Hospital
39
Krankenhaus
39
Business process management
38
Kundenzufriedenheit
38
Prozessmanagement
38
Relationship marketing
36
Beziehungsmarketing
34
Consumer behaviour
32
Konsumentenverhalten
27
Customer service
26
Kundenservice
25
Dienstleistung
24
Services
24
Quality management
23
Supply chain
21
Theorie
21
Qualitätsmanagement
20
Theory
20
Lieferkette
19
service operations management
19
Game theory
18
Performance measurement
18
Scheduling problem
17
Scheduling-Verfahren
17
Operations Research
16
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Online availability
All
Undetermined
367
Free
41
CC license
3
Type of publication
All
Article
452
Book / Working Paper
27
Type of publication (narrower categories)
All
Article in journal
255
Aufsatz in Zeitschrift
255
research-article
90
case-report
22
Working Paper
16
Arbeitspapier
13
Graue Literatur
11
Non-commercial literature
11
conceptual-paper
7
review
5
review-article
5
Article
4
Thesis
2
technical-paper
2
viewpoint
2
Aufsatz im Buch
1
Aufsatzsammlung
1
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1
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1
non-article
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Language
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English
419
Undetermined
59
German
1
Author
All
Wang, Jianfu
7
Bavafa, Hessam
6
Hu, Ming
6
Jaaron, Ayham A. M.
6
Terwiesch, Christian
6
Backhouse, Chris J.
5
Boyacı, Tamer
5
Canyakmaz, Caner
5
Jääskeläinen, Aki
5
Laihonen, Harri
5
Liu, Nan
5
Verma, Rohit
5
Bassamboo, Achal
4
Batt, Robert J.
4
Borchardt, Miriam
4
Buell, Ryan W.
4
Fan, Ying
4
Lillis, Bob
4
Olivares, Marcelo
4
Pereira, Giancarlo Medeiros
4
Ukko, Juhani
4
Ward, Amy R.
4
Yang, Yefei
4
Alagoz, Oguzhan
3
Allon, Gad
3
Antony, Jiju
3
Baron, Opher
3
Boon-itt, Sakun
3
Brandon-Jones, Alistair
3
Cui, Shiliang
3
Freeman, Michael
3
Gliatis, Vassilis
3
Jónas Oddur Jónasson
3
Kaluza, Isabel
3
Kong, Guangwen
3
Kulkarni, Vidyadhar G.
3
Larsen, Erik R.
3
Lee, Peter K. C.
3
Lönnqvist, Antti
3
Manitz, Michael
3
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Institution
All
IESE Business School, Universidad de Navarra
2
Harvard Business School, Harvard University
1
Wirtschaftswissenschaftliche Fakultät, Leibniz Universität Hannover
1
Published in...
All
Manufacturing & service operations management : M & SOM
62
International Journal of Operations & Production Management
36
Management science : journal of the Institute for Operations Research and the Management Sciences
28
Manufacturing & Service Operations Management
22
Management Science
20
Journal of Services Marketing
12
Benchmarking: An International Journal
11
Benchmarking : an international journal ; BIJ
9
International Journal of Contemporary Hospitality Management
9
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
Production and operations management : the flagship research journal of the Production and Operations Management Society
9
International journal of services and operations management
8
Journal of Service Management
8
Production and operations management : an international journal of the Production and Operations Management Society
8
European Journal of Marketing
7
International journal of services and operations management : IJSOM
7
Operations research
7
International journal of production economics
6
International journal of production research
6
Journal of service management
6
Decision sciences : DS
5
European journal of operational research : EJOR
5
Human Resource Management International Digest
5
Journal of operations management
5
Management Decision
5
Business Process Management Journal
4
International Journal of Quality & Reliability Management
4
International journal of operations & production management
4
Omega : the international journal of management science
4
Business horizons
3
Industrial Management & Data Systems
3
Industrial Robot: An International Journal
3
International Journal of Bank Marketing
3
Operations research letters : a journal of INFORMS devoted to the rapid publication of concise contributions in operations research
3
Service Science
3
The journal of applied business research
3
Business process management journal
2
Decision sciences
2
ESMT Working Paper
2
ESMT working paper
2
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Source
All
ECONIS (ZBW)
274
Other ZBW resources
135
RePEc
60
EconStor
7
BASE
3
Showing
81
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479
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81
The Palgrave Handbook of Service Management
Edvardsson, Bo
(
ed.
);
Tronvoll, Bård
(
ed.
)
-
2022
Service
Operations
Management: Aligning Priorities in Healthcare Operations with Customer Preferences -- Chapter 39: Service …
Persistent link: https://www.econbiz.de/10013203497
Saved in:
82
Energy-aware and delay-sensitive management of a drone delivery system
Liu, Weiliang
;
Sun, Xu
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
3
,
pp. 1294-1310
Persistent link: https://www.econbiz.de/10013270734
Saved in:
83
Ride-hailing platforms : competition and autonomous vehicles
Siddiq, Auyon
;
Taylor, Terry
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
3
,
pp. 1511-1528
Persistent link: https://www.econbiz.de/10013270923
Saved in:
84
Coping with spatial mismatch : subsidy design for electric vehicle and charging markets
Zhang, Wei
;
Dou, Yifan
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
3
,
pp. 1595-1610
Persistent link: https://www.econbiz.de/10013271028
Saved in:
85
Value of online-off-line return partnership to off-line retailers
Hwang, Elina H.
;
Nageswaran, Leela
;
Cho, Soo-Haeng
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
3
,
pp. 1630-1649
Persistent link: https://www.econbiz.de/10013271034
Saved in:
86
Service
operations
for mixed autonomous paradigm : lane design and subsidy
Lu, Lan
;
Zhu, Zheng
;
Guo, Pengfei
;
He, Qiao-Chu
- In:
Production and operations management : the flagship …
31
(
2022
)
4
,
pp. 1595-1612
Persistent link: https://www.econbiz.de/10013273805
Saved in:
87
Should businesses keep consistent performance between channels? : empirical evidence from the impact of rating discrepancy on demand
Yan, Nina
;
Xu, Xun
;
Tong, Tingting
- In:
Decision sciences
53
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013186456
Saved in:
88
To focus or not : investigating the viability of the "focused factory" concept in firms facing service disruptions
Parast, Mahour Mellat
;
Oke, Adegoke
- In:
International journal of operations & production management
42
(
2022
)
5
,
pp. 661-686
Persistent link: https://www.econbiz.de/10013173046
Saved in:
89
When servitized manufacturers globalise : becoming a provider of global services
Kreye, Melanie E.
- In:
International journal of operations & production management
42
(
2022
)
10
,
pp. 1521-1543
Persistent link: https://www.econbiz.de/10013357331
Saved in:
90
Spatiotemporal data set for out-of-hospital cardiac arrests
Custodio, Janiele E. S. C.
;
Lejeune, Miguel A.
- In:
INFORMS journal on computing : JOC ; charting new …
34
(
2022
)
1
,
pp. 4-10
Persistent link: https://www.econbiz.de/10013358823
Saved in:
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