Search Results - subject:"Service Operations Management"

The impact of facility layout on service worker behavior : an empirical study of nurses in the emergency department

Meng, Lesley; Batt, Robert J.; Terwiesch, Christian - In: Manufacturing & service operations management : M & SOM 23 (2021) 4, pp. 819-834

Persistent link: https://www.econbiz.de/10012626800

Managing appointment-based services in the presence of walk-in customers

Shan, Wang; Liu, Nan; Wan, Guohua - In: Management science : journal of the Institute for … 66 (2020) 2, pp. 667-686

Persistent link: https://www.econbiz.de/10012213219

Robust services : people or processes?

Weiss, Elliott N.; Goldberg, Rebecca - In: Business horizons 62 (2019) 4, pp. 521-527

Persistent link: https://www.econbiz.de/10012062424

Managing appointment booking under customer choices

Liu, Nan; Ven, Peter van de; Zhang, Bo - In: Management science : journal of the Institute for … 65 (2019) 9, pp. 4280-4298

Persistent link: https://www.econbiz.de/10012118564

Queue management : elimination, expectation, and enhancement

Weiss, Elliott N.; Tucker, Chad - In: Business horizons 61 (2018) 5, pp. 671-678

Persistent link: https://www.econbiz.de/10011922194

Information sharing and service channel design in the presence of forecasting demand

Zhang, Pan; Xiong, Yu; Xiong, Zhongkai; Zhou, Yu - In: Journal of the Operational Research Society 69 (2018) 12, pp. 1920-1934

Persistent link: https://www.econbiz.de/10012229296

How social entrepreneurship can be useful in long-term recovery following disasters

Ibrahim, Sherwat Elwan; El Ebrashi, Raghda - In: Journal of Humanitarian Logistics and Supply Chain … 7 (2017) 3, pp. 324-349

categorized according to service operations management stages. Practical implications This paper has important practical … implications of two bodies of literature; service operations management and social entrepreneurship on humanitarian operations … operations management and social entrepreneurship to promote theory in humanitarian operations management. Design …

Persistent link: https://www.econbiz.de/10014871840

Outpatient appointment systems in healthcare : a review of optimization studies

Ahmadi-Javid, Amir; Jalali, Zahra; Klassen, Kenneth J. - In: European journal of operational research : EJOR 258 (2017) 1, pp. 3-34

Persistent link: https://www.econbiz.de/10011641416

The impact of e-service offerings on the demand of online customers

Xu, Xun; Munson, Charles L.; Zeng, Shuo - In: International journal of production economics 184 (2017), pp. 231-244

Persistent link: https://www.econbiz.de/10011642537

Examining the characteristics and managerial challenges of professional services : an empirical study of management consultancy in the travel, tourism, and hospitality sector

Brandon-Jones, Alistair; Lewis, Michael; Verma, Rohit; … - In: Journal of operations management 42/43 (2016), pp. 9-24

Persistent link: https://www.econbiz.de/10011492297