Search Results - subject:"Service Performance"

Service priority climate and service performance among hospitality employees : the role of emotional labor and workload pressure

Vashdi, Dana R.; Katz-Navon, Tal; Delegach, Marianna - In: The Cornell hospitality quarterly 63 (2022) 4, pp. 504-518

Persistent link: https://www.econbiz.de/10013387226

A quasi-experimental examination of knowledge-sharing interventions enhancing service performance : the roles of time, occupational identity, and image

Li, Ning; Zheng, Xiaoming; Yu, Yu; Yu, Jia - In: Journal of organizational behavior : OB ; the … 43 (2022) 5, pp. 818-839

Persistent link: https://www.econbiz.de/10013279618

Customer courtesy and service performance : the roles of self-efficacy and social context

Yoon, David J.; Muir, Cindy P.; Yoon, Mahn Hee; Kim, Eugene - In: Journal of organizational behavior : OB ; the … 43 (2022) 6, pp. 1015-1037

Persistent link: https://www.econbiz.de/10013279630

Innovative m-car rental service quality in India

Shah, Tejas R.; Shah, Tejal T. - In: International journal of innovation science 14 (2022) 3/4, pp. 588-607

Persistent link: https://www.econbiz.de/10013375185

Daily relationships between customer incivility, organizational control, self-efficacy, and service performance

Hur, Won-Moo; Shin, Yuhyung; Shin, Gyeongpyo - In: Journal of retailing and consumer services 69 (2022), pp. 1-11

Persistent link: https://www.econbiz.de/10013401649

Influence of social media posts on service performance

Esmark Jones, Carol L.; Waites, Stacie; Stevens, Jennifer - In: The journal of services marketing 36 (2022) 2, pp. 283-296

Persistent link: https://www.econbiz.de/10013407485

How organizational justice in the hospitality industry influences proactive customer service performance through general self-efficacy

Abuelhassan Elshazly Abuelhassan; AlGassim, Ali - In: International journal of contemporary hospitality management 34 (2022) 7, pp. 2579-2596

Persistent link: https://www.econbiz.de/10013412688

Why customer mistreatment undermines hospitality employees' performance : the moderating role of job crafting

Lu, Wenzhu; Wu, Haibo; Liu, Shanshi; Guo, Zisheng; He, … - In: International journal of contemporary hospitality management 34 (2022) 10, pp. 3588-3606

Persistent link: https://www.econbiz.de/10013412927

From shared leadership to proactive customer service performance : a multilevel investigation

Ji, Lijian; Ye, Yijiao; Deng, Xincai - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 3944-3961

Persistent link: https://www.econbiz.de/10013413248

A diary and experience sampling method of performance pressure and service performance in service industry

Ren, Yingwei; Zhang, Biqian; Zhao, Lei; Bu, Yinwei - In: Nankai business review international 13 (2022) 4, pp. 517-544

Persistent link: https://www.econbiz.de/10013453644

A service of the

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