Search Results - subject:"Service Performance" - EconBiz

Absorptive capacity and supply chain integration and their impact on hotel service performance

Espino-Rodríguez, Tomás F.; Taha, Mahmoud Gebril - In: Administrative Sciences : open access journal 13 (2023) 12, pp. 1-18

This paper aims to examine how absorptive capacity affects supply chain integration (SCI) and service performance. The … association between SCI and service performance was also studied. Data were collected from four-star and five-star hotels in Egypt … study revealed that absorptive capacity has an impact on SCI and service performance. There is also a positive relationship …

Persistent link: https://www.econbiz.de/10014449927

Vitalizing to learn for service proactivity : not all forms of organizational support are equal

Hwang, Pin-Chyuan; Han, Ming-Chuan - In: Journal of hospitality & tourism research : JHTR ; the … 49 (2025) 1, pp. 72-83

Persistent link: https://www.econbiz.de/10015192966

Task stressors, team reflexivity, and proactive customer service performance

Ali, Ahsan; Khan, Ali Nawaz - In: The service industries journal 45 (2025) 2, pp. 180-208

Persistent link: https://www.econbiz.de/10015194275

Navigating algorithmic paradox management : the role of workplace game engagement and regulatory focus

Zhang, Zhipeng; Yin, Kui; Cai, Zijun; Liu, Guangjian - In: International journal of human resource management 36 (2025) 2, pp. 351-383

Persistent link: https://www.econbiz.de/10015197004

Unlocking service excellence : the hierarchical impact of high-performance human resource practices

Wang, Chung-Jen - In: International journal of contemporary hospitality management 37 (2025) 2, pp. 502-521

Persistent link: https://www.econbiz.de/10015210199

"I want to help but customers mistreat me" : the dual moderating role of prosocial motivation on the impact of customer mistreatment

Lu, Wenzhu; Pei, Jialiang; Liu, Xiaolang; Zheng, Lixun; … - In: International journal of contemporary hospitality management 37 (2025) 2, pp. 622-642

Persistent link: https://www.econbiz.de/10015210210

"They" threaten my work : how AI service robots negatively impact frontline hotel employees through organizational dehumanization

Xu, Tao; Zheng, Yu-Hao; Zhang, Jinhua; Wang, Zixuan - 2025

Persistent link: https://www.econbiz.de/10015376345

AI disruption threat and employee outcomes : role of technology insecurity, thriving at work, and trait self-esteem

Leong, Man Wai Aliana; Bai, Jing Yi; Rasheed, Muhammad Imran - 2025

Persistent link: https://www.econbiz.de/10015358855

An augmented-depleted framework of AI awareness : concept expansion and scale development

Gui, Chenglin; Zhao, Xuhong; Ai, Shanru; Ouyang, Xi; … - 2025

Persistent link: https://www.econbiz.de/10015375976

The effect of human-robot collaboration on frontline employees' service performance : a resource perspective

Tan, Ling; Liu, Cuiqiao; Wang, Yongli; Li, Ya; Zhao, Jie; … - 2025

Persistent link: https://www.econbiz.de/10015358533

A service of the