Search Results - subject:"Service Performance"

The effect of service robots on employees' customer service performance and service-oriented organizational citizenship behavior

Gong, Taeshik - 2025

Persistent link: https://www.econbiz.de/10015373276

Is information and communication technology a productivity drain or gain? : evidence from the health services sector in China

Arestis, Philip; Lai, Mianshan; Miao, Lu - In: Panoeconomicus 72 (2025) 1, pp. 1-22

Persistent link: https://www.econbiz.de/10015405607

Increasing profits in service production through performance feedback that reduces cognitive time distortion

Schéele, Fabian von; Pashkevich, Natallia; Haftor, Darek M. - In: Journal of small business strategy 32 (2022) 1, pp. 11-23

Persistent link: https://www.econbiz.de/10015395504

Domestic confinement crisis and its un-intensifying effect on service quality expectations towards e-stores : the case of the COVID-19 pandemic in Mexico

Vera, Jorge; Trujillo-León, Andrea; Vásquez-García, … - In: The international review of retail, distribution and … 32 (2022) 2, pp. 167-183

Persistent link: https://www.econbiz.de/10013274209

Work engagement and the impact of a social identity crafting approach to leadership : a case from Africa's air transport industry

Theoharakis, Vasilis; Wapshott, Robert; Cham, Lamin - In: Personnel review 53 (2024) 7, pp. 1729-1744

Persistent link: https://www.econbiz.de/10015197850

Does too much or too little task conflict hurt service performance? : a multilevel curvilinear model

Yang, Mingjun; Luu Trong Tuan; Wang, Dan - In: Personnel review 53 (2024) 9, pp. 2371-2393

Persistent link: https://www.econbiz.de/10015198313

Why and when perceived organizational exploitation inhibits frontline hotel employees' service performance : a social exchange approach

Fan, Yurong; Huang, Qixing; Wu, Long-Zeng; Ye, Yijiao; … - In: International journal of contemporary hospitality management 36 (2024) 12, pp. 4092-4110

Persistent link: https://www.econbiz.de/10015145388

Does participatory budgeting improve public service performance? : Evidence from New York City

Sihotang, Andreas D. - In: Public management review 26 (2024) 11, pp. 3176-3200

Persistent link: https://www.econbiz.de/10015154520

Strategic planning and performance perceptions of managers and citizens : analysing multiple mediations

Vandersmissen, Laure; George, Bert; Voets, Joris - In: Public management review 26 (2024) 2, pp. 514-538

Persistent link: https://www.econbiz.de/10014477661

The effect of internal knowledge transfer on the relationship between personality traits and employee service performance : a multilevel model

Yang, Mingjun; Luu Trong Tuan; Wang, Dan - In: Journal of knowledge management 28 (2024) 3, pp. 799-826

Persistent link: https://www.econbiz.de/10014496634

A service of the

zbw