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Search: subject:"Service Performance"
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Subject
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Service quality
181
Dienstleistungsqualität
179
Performance measurement
90
Performance-Messung
88
Service performance
88
Dienstleistungssektor
57
Service industry
57
service performance
55
Arbeitsleistung
54
Arbeitsverhalten
54
Job performance
54
Work behaviour
54
Job satisfaction
43
Arbeitszufriedenheit
42
Customer service
42
Kundenservice
41
Customer satisfaction
38
Kundenzufriedenheit
37
Beziehungsmarketing
35
Relationship marketing
35
Führungsstil
31
Leadership style
31
Firm performance
30
Unternehmenserfolg
30
Leistungsmotivation
28
Work motivation
28
Emotion
25
Hotel industry
22
Human Resource Management
22
Personalmanagement
22
Consumer behaviour
21
Hotellerie
20
Konsumentenverhalten
20
Organizational behaviour
19
Proactive customer service performance
19
Verhalten in Organisationen
19
Hospital
18
Krankenhaus
18
Salespeople
16
Verkaufspersonal
16
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Online availability
All
Undetermined
194
Free
31
CC license
3
Type of publication
All
Article
259
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
214
Aufsatz in Zeitschrift
214
research-article
21
Article
5
Arbeitspapier
1
Conference paper
1
Graue Literatur
1
Konferenzbeitrag
1
Non-commercial literature
1
Working Paper
1
viewpoint
1
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Language
All
English
242
Undetermined
19
Author
All
Ye, Yijiao
11
Lyu, Yijing
7
Kwan, Ho Kwong
6
Wu, Long-Zeng
6
Carbonell, Pilar
5
Hur, Won-Moo
5
Shin, Yuhyung
5
Zhou, Xing
5
Dunstan, Keitha
4
Kim, Peter Beomcheol
4
Luu Trong Tuan
4
Riaz, Amir
4
Wang, Zhen
4
Yang, Mingjun
4
Bastl, Marko
3
Deng, Xincai
3
Dong, Yanan
3
Jang, Jichul
3
Jiang, Jing
3
Johnson, Mark
3
Karatzas, Antonios
3
Li, Weiwen
3
Liu, Xinyu
3
Muafi
3
Peng, Yan
3
Qiu, Canhua
3
Sun, Zhuanzhuan
3
Walumbwa, Fred O.
3
Wang, Dan
3
Xu, Haoying
3
Zhu, Hong
3
Abuelhassan Elshazly Abuelhassan
2
Ali, Ahsan
2
Ali, Muhammad
2
Allbright, David
2
Ashwin, C.
2
Autere, Vesa
2
Calabrese, Armando
2
Cham, Lamin
2
Chang, Tsang-Chuan
2
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Institution
All
ToKnowPress
2
International Monetary Fund (IMF)
1
Published in...
All
International journal of hospitality management
24
International journal of contemporary hospitality management
15
Journal of retailing and consumer services
7
The service industries journal
7
Journal of business research : JBR
6
Journal of hospitality marketing & management
6
Public management review
6
Tourism management : research, policies, practice
5
European Journal of Industrial Engineering
4
International journal of production economics
4
International Journal of Contemporary Hospitality Management
3
International Journal of Production Economics
3
International journal of human resource management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of management & organization : JMO
3
Personnel review
3
The journal of services marketing
3
Asia Pacific journal of management
2
Human relations
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International Journal of Financial Services Management
2
International Journal of Services, Economics and Management
2
International journal of innovation science
2
International journal of services and operations management
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of Service Management
2
Journal of Services Marketing
2
Journal of business and psychology
2
Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior
2
Journal of service management
2
Journal of service research
2
Journal of service theory and practice
2
Journal of strategic marketing
2
Journal of travel and tourism marketing
2
Pacific Accounting Review
2
Pacific accounting review
2
Personnel Review
2
The international journal of productivity and performance management
2
The journal of business & industrial marketing
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
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Source
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ECONIS (ZBW)
215
Other ZBW resources
22
RePEc
19
EconStor
5
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261
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31
Moderating role of intrinsic motivation in managing the consequences of workplace ostracism
Singh, Lata Bajpai
- In:
Tourism review
79
(
2024
)
1
,
pp. 167-183
Persistent link: https://www.econbiz.de/10014511894
Saved in:
32
Addressing the grand challenges of poverty with data-driven creative service offerings
Akter, Shahriar
;
Hossain, Md Afnan
;
Hani, Umme
; …
- In:
The journal of product innovation management : an …
41
(
2024
)
2
,
pp. 236-266
Persistent link: https://www.econbiz.de/10014531459
Saved in:
33
Service
performance
reporting and principles-based authoritative guidance : an analysis of New Zealand higher education institutions
Hsiao, Pei-Chi Kelly
;
Low, Mary
;
Scott, Tom
- In:
Meditari accountancy research
32
(
2024
)
2
,
pp. 367-395
Persistent link: https://www.econbiz.de/10014514059
Saved in:
34
Orchestrating firm-specific resource integration to achieve customer
service
performance
: an investigation in the hotel context
Rini, Gilang Puspita
;
Kusumawardhani, Amie
- In:
International journal of innovation science
16
(
2024
)
3
,
pp. 445-462
Persistent link: https://www.econbiz.de/10014538745
Saved in:
35
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer
service
performance
and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
36
Environmental uncertainty, relationship commitment, and information sharing : the social exchange theory and transaction cost economics perspectives
Li, Siyu
;
Zhou, Qiang
;
Huo, Baofeng
;
Zhao, Xiande
- In:
International journal of logistics : research and …
27
(
2024
)
8
,
pp. 1363-1387
Persistent link: https://www.econbiz.de/10015052956
Saved in:
37
Investigating the influence of thriving at work on hotel employees'
service
performance
with the moderating effect of leader-member exchange
Chang, Chen-Chieh
;
Zhuang, Wen-Long
;
Hung, Chien-Wen
; …
- In:
International journal of hospitality management
119
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10015070781
Saved in:
38
How to make the work-family balance a reality among frontline hotel employees? : the effect of family supportive supervisor behaviors
Ye, Yijiao
;
Wu, Long-Zeng
;
Lyu, Yijing
;
Liu, Xinyu
- In:
International journal of hospitality management
120
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015071050
Saved in:
39
When can empowering leadership foster intrinsic motivation and proactive performance in the tourism and hospitality industry? : a moderated mediation model
Abuelhassan Elshazly Abuelhassan
;
Alharbi, Sultan Sabar
; …
- In:
International journal of hospitality management
122
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015072536
Saved in:
40
How AI awareness can prompt
service
performance
adaptivity and technologically-environmental mastery
Mo, Ziying
;
Liu, Matthew Tingchi
;
Ma, Yu
- In:
Tourism management : research, policies, practice
105
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10015073105
Saved in:
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