who might be poached by commercial competitors and improving service performance levels without a free hand to invest … enhancing retention and service performance. Originality/value We contribute to studies of leadership, particularly for managers … investment to attain, can deliver improved service performance and reduced employee turnover intention, operating beyond EWE …

investigate how to simultaneously facilitate team service performance (TSP) and employee service performance (ESP). Our aim is to …

Purpose This study is undertaken to explain how servant leadership affects employees’ service performance through their … service performance is moderated by performance pressure. Design/methodology/approach The data were collected from 312 manager … mediating role of felt obligation toward leaders linking servant leadership to employees’ service performance. The study also …

, this study will further investigate the relationship between the CSF and service performance factors. Design … characteristics, O&M management and community participation. FGD experts further suggested that service performance factors can be …