Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Service Performance"
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Service quality
181
Dienstleistungsqualität
179
Performance measurement
90
Performance-Messung
88
Service performance
88
Dienstleistungssektor
57
Service industry
57
service performance
55
Arbeitsleistung
54
Arbeitsverhalten
54
Job performance
54
Work behaviour
54
Job satisfaction
43
Arbeitszufriedenheit
42
Customer service
42
Kundenservice
41
Customer satisfaction
38
Kundenzufriedenheit
37
Beziehungsmarketing
35
Relationship marketing
35
Führungsstil
31
Leadership style
31
Firm performance
30
Unternehmenserfolg
30
Leistungsmotivation
28
Work motivation
28
Emotion
25
Hotel industry
22
Human Resource Management
22
Personalmanagement
22
Consumer behaviour
21
Hotellerie
20
Konsumentenverhalten
20
Organizational behaviour
19
Proactive customer service performance
19
Verhalten in Organisationen
19
Hospital
18
Krankenhaus
18
Salespeople
16
Verkaufspersonal
16
more ...
less ...
Online availability
All
Undetermined
194
Free
31
CC license
3
Type of publication
All
Article
259
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
214
Aufsatz in Zeitschrift
214
research-article
21
Article
5
Arbeitspapier
1
Conference paper
1
Graue Literatur
1
Konferenzbeitrag
1
Non-commercial literature
1
Working Paper
1
viewpoint
1
more ...
less ...
Language
All
English
242
Undetermined
19
Author
All
Ye, Yijiao
11
Lyu, Yijing
7
Kwan, Ho Kwong
6
Wu, Long-Zeng
6
Carbonell, Pilar
5
Hur, Won-Moo
5
Shin, Yuhyung
5
Zhou, Xing
5
Dunstan, Keitha
4
Kim, Peter Beomcheol
4
Luu Trong Tuan
4
Riaz, Amir
4
Wang, Zhen
4
Yang, Mingjun
4
Bastl, Marko
3
Deng, Xincai
3
Dong, Yanan
3
Jang, Jichul
3
Jiang, Jing
3
Johnson, Mark
3
Karatzas, Antonios
3
Li, Weiwen
3
Liu, Xinyu
3
Muafi
3
Peng, Yan
3
Qiu, Canhua
3
Sun, Zhuanzhuan
3
Walumbwa, Fred O.
3
Wang, Dan
3
Xu, Haoying
3
Zhu, Hong
3
Abuelhassan Elshazly Abuelhassan
2
Ali, Ahsan
2
Ali, Muhammad
2
Allbright, David
2
Ashwin, C.
2
Autere, Vesa
2
Calabrese, Armando
2
Cham, Lamin
2
Chang, Tsang-Chuan
2
more ...
less ...
Institution
All
ToKnowPress
2
International Monetary Fund (IMF)
1
Published in...
All
International journal of hospitality management
24
International journal of contemporary hospitality management
15
Journal of retailing and consumer services
7
The service industries journal
7
Journal of business research : JBR
6
Journal of hospitality marketing & management
6
Public management review
6
Tourism management : research, policies, practice
5
European Journal of Industrial Engineering
4
International journal of production economics
4
International Journal of Contemporary Hospitality Management
3
International Journal of Production Economics
3
International journal of human resource management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of management & organization : JMO
3
Personnel review
3
The journal of services marketing
3
Asia Pacific journal of management
2
Human relations
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International Journal of Financial Services Management
2
International Journal of Services, Economics and Management
2
International journal of innovation science
2
International journal of services and operations management
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of Service Management
2
Journal of Services Marketing
2
Journal of business and psychology
2
Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior
2
Journal of service management
2
Journal of service research
2
Journal of service theory and practice
2
Journal of strategic marketing
2
Journal of travel and tourism marketing
2
Pacific Accounting Review
2
Pacific accounting review
2
Personnel Review
2
The international journal of productivity and performance management
2
The journal of business & industrial marketing
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
more ...
less ...
Source
All
ECONIS (ZBW)
215
Other ZBW resources
22
RePEc
19
EconStor
5
Showing
51
-
60
of
261
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
51
Reciprocity in upward product line extensions : a longitudinal study
Cho, Jihoon
;
Janda, Swinder
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014239843
Saved in:
52
Humility breeds creativity : the moderated mediation model of leader humility and subordinates' creative
service
performance
in hospitality
Tariq, Hussain
;
Abrar, Muhammad
;
Ahmad, Bashir
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4117-4136
Persistent link: https://www.econbiz.de/10014430083
Saved in:
53
Linking service-oriented human resource practices bundle and frontline employee
service
performance
: a test of cross-level mediating processes
Huang, Chih
;
Peng, Jui-Chen
- In:
Journal of management & organization : JMO
29
(
2023
)
5
,
pp. 815-832
Persistent link: https://www.econbiz.de/10014438100
Saved in:
54
Can ethical climate and ethical self-efficacy channel ethical leadership into
service
performance
? : a multilevel investigation
Yang, Mingjun
;
Luu Trong Tuan
;
Hoang, Giang
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014439938
Saved in:
55
What's wrong with different empowerment? : the effect of differentiated empowering leadership on employee proactive service
Dong, Yanan
;
Zhao, Xinyuan
;
Yuan, Yuan
;
Dong, Huijuan
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
7
,
pp. 1187-1214
Persistent link: https://www.econbiz.de/10014366188
Saved in:
56
Employees' proactive customer
service
performance
in hospitality : impacts of customer mistreatment and team performance pressure
Jiang, Jing
;
Yuan, Yuan
;
Dong, Yanan
;
Dong, Huijuan
- In:
Tourism review
78
(
2023
)
6
,
pp. 1414-1432
Persistent link: https://www.econbiz.de/10014511717
Saved in:
57
Perception carryover in cross-buying : the role of interpurchase time and product locus
Cho, Jihoon
;
Janda, Swinder
- In:
Journal of marketing analytics : JMA
11
(
2023
)
4
,
pp. 809-819
Persistent link: https://www.econbiz.de/10014537403
Saved in:
58
Linking leader humility with
service
performance
: the role of service climate and customer mistreatment
Bahadur, Waseem
;
Ali, Ahsan
- In:
Asian business & management
22
(
2023
)
2
,
pp. 621-642
Persistent link: https://www.econbiz.de/10014327737
Saved in:
59
Digitalization and third-party logistics performance : exploring the roles of customer collaboration and government support
Zhou, Haidi
;
Wang, Qiang
;
Wang, Liang
;
Zhao, Xiande
; …
- In:
International journal of physical distribution and …
53
(
2023
)
4
,
pp. 467-488
Persistent link: https://www.econbiz.de/10014311054
Saved in:
60
How and when does leader humility promote followers' proactive customer
service
performance
?
Peng, Yan
;
Tian, Jian
;
Zhou, Xing
;
Wu, Lunwen
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1585-1601
Persistent link: https://www.econbiz.de/10014280867
Saved in:
First
Prev
1
2
3
4
5
6
7
8
9
10
11
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
