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  • Search: subject:"Service Performance"
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Year of publication
Subject
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Service quality 181 Dienstleistungsqualität 179 Performance measurement 90 Performance-Messung 88 Service performance 88 Dienstleistungssektor 57 Service industry 57 service performance 55 Arbeitsleistung 54 Arbeitsverhalten 54 Job performance 54 Work behaviour 54 Job satisfaction 43 Arbeitszufriedenheit 42 Customer service 42 Kundenservice 41 Customer satisfaction 38 Kundenzufriedenheit 37 Beziehungsmarketing 35 Relationship marketing 35 Führungsstil 31 Leadership style 31 Firm performance 30 Unternehmenserfolg 30 Leistungsmotivation 28 Work motivation 28 Emotion 25 Hotel industry 22 Human Resource Management 22 Personalmanagement 22 Consumer behaviour 21 Hotellerie 20 Konsumentenverhalten 20 Organizational behaviour 19 Proactive customer service performance 19 Verhalten in Organisationen 19 Hospital 18 Krankenhaus 18 Salespeople 16 Verkaufspersonal 16
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Online availability
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Undetermined 194 Free 31 CC license 3
Type of publication
All
Article 259 Book / Working Paper 2
Type of publication (narrower categories)
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Article in journal 214 Aufsatz in Zeitschrift 214 research-article 21 Article 5 Arbeitspapier 1 Conference paper 1 Graue Literatur 1 Konferenzbeitrag 1 Non-commercial literature 1 Working Paper 1 viewpoint 1
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Language
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English 242 Undetermined 19
Author
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Ye, Yijiao 11 Lyu, Yijing 7 Kwan, Ho Kwong 6 Wu, Long-Zeng 6 Carbonell, Pilar 5 Hur, Won-Moo 5 Shin, Yuhyung 5 Zhou, Xing 5 Dunstan, Keitha 4 Kim, Peter Beomcheol 4 Luu Trong Tuan 4 Riaz, Amir 4 Wang, Zhen 4 Yang, Mingjun 4 Bastl, Marko 3 Deng, Xincai 3 Dong, Yanan 3 Jang, Jichul 3 Jiang, Jing 3 Johnson, Mark 3 Karatzas, Antonios 3 Li, Weiwen 3 Liu, Xinyu 3 Muafi 3 Peng, Yan 3 Qiu, Canhua 3 Sun, Zhuanzhuan 3 Walumbwa, Fred O. 3 Wang, Dan 3 Xu, Haoying 3 Zhu, Hong 3 Abuelhassan Elshazly Abuelhassan 2 Ali, Ahsan 2 Ali, Muhammad 2 Allbright, David 2 Ashwin, C. 2 Autere, Vesa 2 Calabrese, Armando 2 Cham, Lamin 2 Chang, Tsang-Chuan 2
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Institution
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ToKnowPress 2 International Monetary Fund (IMF) 1
Published in...
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International journal of hospitality management 24 International journal of contemporary hospitality management 15 Journal of retailing and consumer services 7 The service industries journal 7 Journal of business research : JBR 6 Journal of hospitality marketing & management 6 Public management review 6 Tourism management : research, policies, practice 5 European Journal of Industrial Engineering 4 International journal of production economics 4 International Journal of Contemporary Hospitality Management 3 International Journal of Production Economics 3 International journal of human resource management 3 Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education 3 Journal of management & organization : JMO 3 Personnel review 3 The journal of services marketing 3 Asia Pacific journal of management 2 Human relations 2 Industrial marketing management : the international journal for industrial and high-tech firms 2 International Journal of Financial Services Management 2 International Journal of Services, Economics and Management 2 International journal of innovation science 2 International journal of services and operations management 2 Journal of Asian finance, economics and business : JAFEB 2 Journal of Service Management 2 Journal of Services Marketing 2 Journal of business and psychology 2 Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior 2 Journal of service management 2 Journal of service research 2 Journal of service theory and practice 2 Journal of strategic marketing 2 Journal of travel and tourism marketing 2 Pacific Accounting Review 2 Pacific accounting review 2 Personnel Review 2 The international journal of productivity and performance management 2 The journal of business & industrial marketing 2 Total quality management & business excellence : an official journal of the European Society for Organisational Excellence 2
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Source
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ECONIS (ZBW) 215 Other ZBW resources 22 RePEc 19 EconStor 5
Showing 61 - 70 of 261
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Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen; Dato’ Mansor, Zuraina; Choo, Wei Chong - In: Journal of hospitality marketing & management 32 (2023) 4, pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
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Logistics service provider performance evaluation based on different perceptions in the reverse supply chain
Vasconcelos, Tarsila Rani Soares de; Fontana, Marcele Elisa - In: International journal of logistics systems and … 45 (2023) 1, pp. 67-87
Persistent link: https://www.econbiz.de/10014318053
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Antecedents of retail employees' service performance : a store-level exploration of a climate-centric versus an engagement-centric approach
Kotzé, Theuns; Mostert, Pierre - In: Services marketing quarterly 44 (2023) 2/3, pp. 142-166
Persistent link: https://www.econbiz.de/10014320366
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Family incivility, emotional exhaustion, and hotel employees' outcomes : a moderated mediation model
Yan, Zhen; Dato’ Mansor, Zuraina; Choo, Wei Chong - In: International journal of contemporary hospitality management 35 (2023) 9, pp. 3053-3076
Persistent link: https://www.econbiz.de/10014334278
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Transformational leadership and service performance for civil servants of public organizations in China : a two-path mediating role of trust
Fan, Lisan; Feng, Cailing; Robin, Mulyadi; Huang, Xiaoyu - In: Chinese management studies 17 (2023) 1, pp. 215-230
Persistent link: https://www.econbiz.de/10014336155
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Do illegitimate tasks undermine hospitality employees' proactive customer service performance? : a moderated dual-path model
Zhao, Lijing; Jolly, Phillip M.; Zhao, Shuming - In: Journal of hospitality marketing & management 32 (2023) 1, pp. 95-121
Persistent link: https://www.econbiz.de/10013545811
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The impact of exploitative leadership on hospitality employees' proactive customer service performance : a self-determination perspective
Sun, Zhuanzhuan; Wu, Long-Zeng; Ye, Yijiao; Kwan, Ho Kwong - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 46-63
Persistent link: https://www.econbiz.de/10013546015
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Killing the service fire : leader aggressive humour undermines hospitality employees' proactive customer service performance
Sun, Zhuanzhuan; He, Yanzhen; Liu, Xiao-Xiao; Ye, Yijiao - In: International journal of contemporary hospitality management 35 (2023) 3, pp. 933-950
Persistent link: https://www.econbiz.de/10013546094
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Assessing the uptake of Industry 4.0 technologies : barriers to their adoption and impact on quality management aspects
Laskurain-Iturbe, Iker; Arana-Landin, German; … - In: International journal of quality & reliability management 40 (2023) 10, pp. 2420-2442
Persistent link: https://www.econbiz.de/10014470789
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Linking employees' challenge-hindrance appraisals toward AI to service performance : the influences of job crafting, job insecurity and AI knowledge
He, Changqing; Teng, Rongrong; Song, Jun - In: International journal of contemporary hospitality management 36 (2023) 3, pp. 975-994
Persistent link: https://www.econbiz.de/10014483801
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