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Search: subject:"Service Performance"
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Service quality
181
Dienstleistungsqualität
179
Performance measurement
90
Performance-Messung
88
Service performance
88
Dienstleistungssektor
57
Service industry
57
service performance
55
Arbeitsleistung
54
Arbeitsverhalten
54
Job performance
54
Work behaviour
54
Job satisfaction
43
Arbeitszufriedenheit
42
Customer service
42
Kundenservice
41
Customer satisfaction
38
Kundenzufriedenheit
37
Beziehungsmarketing
35
Relationship marketing
35
Führungsstil
31
Leadership style
31
Firm performance
30
Unternehmenserfolg
30
Leistungsmotivation
28
Work motivation
28
Emotion
25
Hotel industry
22
Human Resource Management
22
Personalmanagement
22
Consumer behaviour
21
Hotellerie
20
Konsumentenverhalten
20
Organizational behaviour
19
Proactive customer service performance
19
Verhalten in Organisationen
19
Hospital
18
Krankenhaus
18
Salespeople
16
Verkaufspersonal
16
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Online availability
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Undetermined
194
Free
31
CC license
3
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Article
259
Book / Working Paper
2
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Article in journal
214
Aufsatz in Zeitschrift
214
research-article
21
Article
5
Arbeitspapier
1
Conference paper
1
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English
242
Undetermined
19
Author
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Ye, Yijiao
11
Lyu, Yijing
7
Kwan, Ho Kwong
6
Wu, Long-Zeng
6
Carbonell, Pilar
5
Hur, Won-Moo
5
Shin, Yuhyung
5
Zhou, Xing
5
Dunstan, Keitha
4
Kim, Peter Beomcheol
4
Luu Trong Tuan
4
Riaz, Amir
4
Wang, Zhen
4
Yang, Mingjun
4
Bastl, Marko
3
Deng, Xincai
3
Dong, Yanan
3
Jang, Jichul
3
Jiang, Jing
3
Johnson, Mark
3
Karatzas, Antonios
3
Li, Weiwen
3
Liu, Xinyu
3
Muafi
3
Peng, Yan
3
Qiu, Canhua
3
Sun, Zhuanzhuan
3
Walumbwa, Fred O.
3
Wang, Dan
3
Xu, Haoying
3
Zhu, Hong
3
Abuelhassan Elshazly Abuelhassan
2
Ali, Ahsan
2
Ali, Muhammad
2
Allbright, David
2
Ashwin, C.
2
Autere, Vesa
2
Calabrese, Armando
2
Cham, Lamin
2
Chang, Tsang-Chuan
2
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ToKnowPress
2
International Monetary Fund (IMF)
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International journal of hospitality management
24
International journal of contemporary hospitality management
15
Journal of retailing and consumer services
7
The service industries journal
7
Journal of business research : JBR
6
Journal of hospitality marketing & management
6
Public management review
6
Tourism management : research, policies, practice
5
European Journal of Industrial Engineering
4
International journal of production economics
4
International Journal of Contemporary Hospitality Management
3
International Journal of Production Economics
3
International journal of human resource management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of management & organization : JMO
3
Personnel review
3
The journal of services marketing
3
Asia Pacific journal of management
2
Human relations
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International Journal of Financial Services Management
2
International Journal of Services, Economics and Management
2
International journal of innovation science
2
International journal of services and operations management
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of Service Management
2
Journal of Services Marketing
2
Journal of business and psychology
2
Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior
2
Journal of service management
2
Journal of service research
2
Journal of service theory and practice
2
Journal of strategic marketing
2
Journal of travel and tourism marketing
2
Pacific Accounting Review
2
Pacific accounting review
2
Personnel Review
2
The international journal of productivity and performance management
2
The journal of business & industrial marketing
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
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ECONIS (ZBW)
215
Other ZBW resources
22
RePEc
19
EconStor
5
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61
Antecedents of proactive customer
service
performance
in hospitality : a meta-analysis
Yan, Zhen
;
Dato’ Mansor, Zuraina
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
62
Logistics service provider performance evaluation based on different perceptions in the reverse supply chain
Vasconcelos, Tarsila Rani Soares de
;
Fontana, Marcele Elisa
- In:
International journal of logistics systems and …
45
(
2023
)
1
,
pp. 67-87
Persistent link: https://www.econbiz.de/10014318053
Saved in:
63
Antecedents of retail employees'
service
performance
: a store-level exploration of a climate-centric versus an engagement-centric approach
Kotzé, Theuns
;
Mostert, Pierre
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 142-166
Persistent link: https://www.econbiz.de/10014320366
Saved in:
64
Family incivility, emotional exhaustion, and hotel employees' outcomes : a moderated mediation model
Yan, Zhen
;
Dato’ Mansor, Zuraina
;
Choo, Wei Chong
- In:
International journal of contemporary hospitality management
35
(
2023
)
9
,
pp. 3053-3076
Persistent link: https://www.econbiz.de/10014334278
Saved in:
65
Transformational leadership and
service
performance
for civil servants of public organizations in China : a two-path mediating role of trust
Fan, Lisan
;
Feng, Cailing
;
Robin, Mulyadi
;
Huang, Xiaoyu
- In:
Chinese management studies
17
(
2023
)
1
,
pp. 215-230
Persistent link: https://www.econbiz.de/10014336155
Saved in:
66
Do illegitimate tasks undermine hospitality employees' proactive customer
service
performance
? : a moderated dual-path model
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 95-121
Persistent link: https://www.econbiz.de/10013545811
Saved in:
67
The impact of exploitative leadership on hospitality employees' proactive customer
service
performance
: a self-determination perspective
Sun, Zhuanzhuan
;
Wu, Long-Zeng
;
Ye, Yijiao
;
Kwan, Ho Kwong
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10013546015
Saved in:
68
Killing the service fire : leader aggressive humour undermines hospitality employees' proactive customer
service
performance
Sun, Zhuanzhuan
;
He, Yanzhen
;
Liu, Xiao-Xiao
;
Ye, Yijiao
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 933-950
Persistent link: https://www.econbiz.de/10013546094
Saved in:
69
Assessing the uptake of Industry 4.0 technologies : barriers to their adoption and impact on quality management aspects
Laskurain-Iturbe, Iker
;
Arana-Landin, German
; …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2420-2442
Persistent link: https://www.econbiz.de/10014470789
Saved in:
70
Linking employees' challenge-hindrance appraisals toward AI to
service
performance
: the influences of job crafting, job insecurity and AI knowledge
He, Changqing
;
Teng, Rongrong
;
Song, Jun
- In:
International journal of contemporary hospitality management
36
(
2023
)
3
,
pp. 975-994
Persistent link: https://www.econbiz.de/10014483801
Saved in:
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