Search Results - subject:"Service Performance"

How capricious supervisors affect hospitality employees' service performance? : a diary study from the employees' emotional perspective

Park, In-Jo; Hai, Shenyang; Kim, Peter Beomcheol - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 8, pp. 1371-1398

Persistent link: https://www.econbiz.de/10014424405

Cultural intelligence and proactive service performance : mediating and moderating role of leader's collaborative nature, cultural training and emotional labor

Al Shaer, Aisha Saif; Jabeen, Fauzia; Jose, Saju; … - In: Journal of health organization and management 37 (2023) 3, pp. 379-406

Persistent link: https://www.econbiz.de/10014303255

"Turning role conflict into performance" : assessing the moderating role of self-monitoring, manager trust and manager identification

Kalra, Ashish; Itani, Omar S.; Sun, Sijie - In: Journal of service theory and practice 33 (2023) 3, pp. 436-461

Persistent link: https://www.econbiz.de/10014302351

Predicting proactive service performance: The role of employee engagement and positive emotional labor among frontline hospitality employees

Aslam, Muhammad Zia; Omar, Safiah; Bustaman, Hasnun Anip - In: Cogent Business & Management 7 (2020) 1, pp. 1-19

and proactive service performance. Moreover, positive emotional labor (i.e., deep acting) is tested as a moderator to … proactive service performance, positive emotional labor moderates the relationship between employee engagement and proactive … service performance. Therefore, the findings of the current study provide initial evidence about how and for whom positive …

Persistent link: https://www.econbiz.de/10012657149

Predicting proactive service performance : the role of employee engagement and positive emotional labor among frontline hospitality employees

Muhammad Zia Aslam; Mohammad Nazri Mohd Nor; Safiah Omar; … - In: Cogent business & management 7 (2020) 1, pp. 1-19

Persistent link: https://www.econbiz.de/10012627543

Service innovation strategic consensus : a lesson from the Islamic banking industry in Indonesia

Muafi; Diamastuti, Erlina; Pambudi, Argo - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 11, pp. 401-411

Persistent link: https://www.econbiz.de/10012671700

Supply chain analysis in public works : the role of work climate, supervision and organizational learning

Soetjipto, Noer; Kurniawan, Gogi; Sulastri, Sulastri; … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 12, pp. 1065-1071

Persistent link: https://www.econbiz.de/10012672218

The impact of collaborative decision-making on logistics service performance for container shipping services

Lai, Po-Lin; Su, Dong-Taur; Tai, Hui-Huang; Yang, … - In: Maritime business review 5 (2020) 2, pp. 175-191

Persistent link: https://www.econbiz.de/10012257860

Influence of high-performance work system on employee service performance and OCB: The mediating role of resilience

Nadeem, Kashif; Riaz, Amir; Danish, Rizwan Qaisar - In: Journal of Global Entrepreneurship Research 9 (2019) 13, pp. 1-13

service performance and their organizational citizenship behavior (OCB) and these direct relationships are mediated by … relationships. Findings of the study revealed that HPWS was positively linked with service performance and OCB. Further, employee …

Persistent link: https://www.econbiz.de/10013328842

Influence of high-performance work system on employee service performance and OCB : the mediating role of resilience

Nadeem, Kashif; Riaz, Amir; Danish, Rizwan Qaisar - In: Journal of Global Entrepreneurship Research : JGER 9 (2019) 13, pp. 1-13

Persistent link: https://www.econbiz.de/10011989418