Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Service Performance"
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Service quality
181
Dienstleistungsqualität
179
Performance measurement
90
Performance-Messung
88
Service performance
88
Dienstleistungssektor
57
Service industry
57
service performance
55
Arbeitsleistung
54
Arbeitsverhalten
54
Job performance
54
Work behaviour
54
Job satisfaction
43
Arbeitszufriedenheit
42
Customer service
42
Kundenservice
41
Customer satisfaction
38
Kundenzufriedenheit
37
Beziehungsmarketing
35
Relationship marketing
35
Führungsstil
31
Leadership style
31
Firm performance
30
Unternehmenserfolg
30
Leistungsmotivation
28
Work motivation
28
Emotion
25
Hotel industry
22
Human Resource Management
22
Personalmanagement
22
Consumer behaviour
21
Hotellerie
20
Konsumentenverhalten
20
Organizational behaviour
19
Proactive customer service performance
19
Verhalten in Organisationen
19
Hospital
18
Krankenhaus
18
Salespeople
16
Verkaufspersonal
16
more ...
less ...
Online availability
All
Undetermined
194
Free
31
CC license
3
Type of publication
All
Article
259
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
214
Aufsatz in Zeitschrift
214
research-article
21
Article
5
Arbeitspapier
1
Conference paper
1
Graue Literatur
1
Konferenzbeitrag
1
Non-commercial literature
1
Working Paper
1
viewpoint
1
more ...
less ...
Language
All
English
242
Undetermined
19
Author
All
Ye, Yijiao
11
Lyu, Yijing
7
Kwan, Ho Kwong
6
Wu, Long-Zeng
6
Carbonell, Pilar
5
Hur, Won-Moo
5
Shin, Yuhyung
5
Zhou, Xing
5
Dunstan, Keitha
4
Kim, Peter Beomcheol
4
Luu Trong Tuan
4
Riaz, Amir
4
Wang, Zhen
4
Yang, Mingjun
4
Bastl, Marko
3
Deng, Xincai
3
Dong, Yanan
3
Jang, Jichul
3
Jiang, Jing
3
Johnson, Mark
3
Karatzas, Antonios
3
Li, Weiwen
3
Liu, Xinyu
3
Muafi
3
Peng, Yan
3
Qiu, Canhua
3
Sun, Zhuanzhuan
3
Walumbwa, Fred O.
3
Wang, Dan
3
Xu, Haoying
3
Zhu, Hong
3
Abuelhassan Elshazly Abuelhassan
2
Ali, Ahsan
2
Ali, Muhammad
2
Allbright, David
2
Ashwin, C.
2
Autere, Vesa
2
Calabrese, Armando
2
Cham, Lamin
2
Chang, Tsang-Chuan
2
more ...
less ...
Institution
All
ToKnowPress
2
International Monetary Fund (IMF)
1
Published in...
All
International journal of hospitality management
24
International journal of contemporary hospitality management
15
Journal of retailing and consumer services
7
The service industries journal
7
Journal of business research : JBR
6
Journal of hospitality marketing & management
6
Public management review
6
Tourism management : research, policies, practice
5
European Journal of Industrial Engineering
4
International journal of production economics
4
International Journal of Contemporary Hospitality Management
3
International Journal of Production Economics
3
International journal of human resource management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of management & organization : JMO
3
Personnel review
3
The journal of services marketing
3
Asia Pacific journal of management
2
Human relations
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International Journal of Financial Services Management
2
International Journal of Services, Economics and Management
2
International journal of innovation science
2
International journal of services and operations management
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of Service Management
2
Journal of Services Marketing
2
Journal of business and psychology
2
Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior
2
Journal of service management
2
Journal of service research
2
Journal of service theory and practice
2
Journal of strategic marketing
2
Journal of travel and tourism marketing
2
Pacific Accounting Review
2
Pacific accounting review
2
Personnel Review
2
The international journal of productivity and performance management
2
The journal of business & industrial marketing
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
more ...
less ...
Source
All
ECONIS (ZBW)
215
Other ZBW resources
22
RePEc
19
EconStor
5
Showing
81
-
90
of
261
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
81
Balancing managerialism and autonomy : a panel study of the link between managerial autonomy, performance goals, and organizational performance
Bjørnholt, Bente
;
Boye, Stefan
;
Mikkelsen, Maria Falk
- In:
Public performance & management review
45
(
2022
)
6
,
pp. 1258-1286
Persistent link: https://www.econbiz.de/10013493140
Saved in:
82
The impact of customer organization socialization : a moderated mediation model
Liu, Hongshen
;
Huang, Zhihui
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2091-2108
Persistent link: https://www.econbiz.de/10013552971
Saved in:
83
How autonomy-supportive leaders influence employee
service
performance
: a multilevel study
Shih, Chih-Ting
;
Chen, Shu-Ling
;
Chao, Minston
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 630-651
Persistent link: https://www.econbiz.de/10013362137
Saved in:
84
Information technology management and
service
performance
management capabilities : an empirical study of the service supply chain management process
Pattama Lenuwat
;
Sakun Boon-itt
- In:
Journal of advances in management research : JAMR
19
(
2022
)
1
,
pp. 55-77
Persistent link: https://www.econbiz.de/10012797816
Saved in:
85
Customer prioritization, product complexity and business ties : implications for job stress and customer
service
performance
Yeniaras, Volkan
;
Kaya, Ilker
- In:
The journal of business & industrial marketing
37
(
2022
)
2
,
pp. 417-432
Persistent link: https://www.econbiz.de/10012798432
Saved in:
86
An institutional theory perspective on public sector reform and
service
performance
reporting by New Zealand universities
Rana, Tarek
;
Ahmed, Zahir
;
Narayan, Anil Kumar
;
Zheng, …
- In:
Journal of accounting & organizational change : JAOC
18
(
2022
)
3
,
pp. 461-484
Persistent link: https://www.econbiz.de/10013365550
Saved in:
87
Power outage and proactive
service
performance
: the role of patient incivility and job stress
Yasin, Raheel
;
Jan, Ghulam
- In:
The international journal of productivity and …
71
(
2022
)
7
,
pp. 2680-2703
Persistent link: https://www.econbiz.de/10013366215
Saved in:
88
The impact of high performance work system on employee
service
performance
: the role of organizational support and organizational identification
Conteh, Salamatu Bellah
;
Yuan, Yijun
- In:
The international journal of productivity and …
71
(
2022
)
7
,
pp. 2841-2864
Persistent link: https://www.econbiz.de/10013366243
Saved in:
89
Serving the customer, serving the family, and serving the employee : toward a comprehensive understanding of the effects of service-oriented high-performance work systems
Wang, Zhen
;
Xing, Lu
;
Song, Lynda Jiwen
;
Moss, Sherry E.
- In:
International journal of human resource management
33
(
2022
)
10
,
pp. 2052-2082
Persistent link: https://www.econbiz.de/10013370233
Saved in:
90
Nurturing mutual gains in the public sector : the roles of socially responsible human resource practices, employee use of normative public values, and job crafting
Luu Trong Tuan
;
Vu Thanh Ngan
;
Rowley, Chris
;
Thi …
- In:
Public management review
24
(
2022
)
7
,
pp. 1124-1154
Persistent link: https://www.econbiz.de/10013355278
Saved in:
First
Prev
4
5
6
7
8
9
10
11
12
13
14
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
