Search Results - subject:"Service Processes"

Die Nutzung von ChatGPT in Unternehmen: Ein Fallbeispiel zur Neugestaltung von Serviceprozessen

Buxmann, Peter; Glauben, Adrian; Hendriks, Patrick - In: HMD Praxis der Wirtschaftsinformatik 61 (2024) 2, pp. 436-448

focus on the use of ChatGPT in companies. The emphasis is on a case study for redesigning service processes that was …

Persistent link: https://www.econbiz.de/10015393803

Knowledge intensive business service (KIBS) firms' use of visualization for customer participation and knowledge sharing during the service process

Clarke, Ann Højbjerg; Mortensen, Bo; Freytag, Per V. - In: Industrial marketing management : the international … 109 (2023), pp. 32-43

Persistent link: https://www.econbiz.de/10014282225

Service Process Excellence in Public Services

Buics, László; Süle, Edit - 2020

The goal of this paper is to create a comprehensive picture of the service process structure of a typical Hungarian Government Window, which functions as a one-stop shop service centre for administrative public services. The research is focusing on process management details regarding service...

Persistent link: https://www.econbiz.de/10012288763

Service process excellence in public services

Buics, László; Süle, Edit - In: Proceedings of the ENTRENOVA - ENTerprise REsearch … 6 (2020) 1, pp. 173-186

Persistent link: https://www.econbiz.de/10012542972

The role of reciprocity and reputation in service relationships with arts organisations

Toscani, Giulio; Prendergast, Gerard P. - In: The journal of services marketing 36 (2022) 6, pp. 800-812

Persistent link: https://www.econbiz.de/10013407601

A systematic literature review of service-related research on refugees

Subramanian, Ilayaraja; Finsterwalder, Jörg; Hall, … - In: The journal of services marketing 36 (2022) 7, pp. 908-939

Persistent link: https://www.econbiz.de/10013407619

A comprehensive framework for classification and selection of H4.0 digital technologies affecting healthcare processes in the grey environment

Balouei Jamkhaneh, Hadi; Tortorella, Guilherme Luz; … - In: The TQM journal : the international review of … 34 (2022) 6, pp. 1914-1941

Persistent link: https://www.econbiz.de/10014320962

Integrated scheduling of distributed service resources for complex equipment considering multiple on-site MRO tasks

Zhao, Xingdong; Deng, Qianwang; Liu, Xiahui; Zhang, Like; … - In: International journal of production research 60 (2022) 10, pp. 3219-3236

Persistent link: https://www.econbiz.de/10013499104

Exploring occupational stress in the Swiss wealth management sector : how could human risk lead to value destruction

Dubosson, Magali; Fragnière, Emmanuel; Pasquier, Marilyne - In: European review of service economics and management (2017) 1/3, pp. 17-45

Persistent link: https://www.econbiz.de/10011894324

Service innovation in practice : drivers and enablers

Dasgupta, Meeta - In: International journal of management concepts and … 9 (2015/2016) 3, pp. 255-270

Persistent link: https://www.econbiz.de/10011725443