This paper explores whether service reliability determines transit patronage. Using a unique historical archive of … endogeneity between transit service supply and consumption, we provide conclusive evidence that service reliability is indeed a … empirical evidence on the demand for transit service reliability. Results suggest that transit agencies can expect some system …

leveraging two constructs of service quality: service assurance and service reliability. Design/methodology/approach The analyses … effect on customer loyalty and partially mediates the relationship between service reliability and customer loyalty. In … customer loyalty by pursuing a combined strategy of increasing service assurance, service reliability, affective commitment and …

of customers consider service reliability and value for money (price) as the most important factors that attributes to …

commitment was established as a stronger predictor of attitudinal loyalty than service reliability. Research limitations … validation tests to ensure that none of the assumptions of regression was violated. Findings – The results indicate that service … reliability and customer commitment explains 65 per cent of the total variance in attitudinal loyalty. Additionally, customer …