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  • Search: subject:"Service Reliability"
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Year of publication
Subject
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Service reliability 16 Service quality 10 Dienstleistungsqualität 9 Customer satisfaction 6 Kundenzufriedenheit 6 Theorie 6 Theory 6 Customer commitment 5 Nigeria 5 Beziehungsmarketing 4 Consumer behaviour 4 Dienstleistungssektor 4 Konsumentenverhalten 4 Relationship marketing 4 Service industry 4 service reliability 4 Attitudinal loyalty 3 Local public transport 3 Public transport 3 Service assurance 3 Telecommunications 3 Telecommunications industry 3 Telekommunikation 3 Telekommunikationssektor 3 Öffentlicher Nahverkehr 3 Affective commitment 2 Air transport 2 Airline 2 Bus transport 2 Busverkehr 2 Competition 2 Continuance commitment 2 Customer loyalty 2 Demand 2 Dienstleistung 2 Fluggesellschaft 2 Luftverkehr 2 Nachfrage 2 Service Reliability 2 Services 2
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Online availability
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Undetermined 19 Free 4
Type of publication
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Article 26 Book / Working Paper 3
Type of publication (narrower categories)
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Article in journal 18 Aufsatz in Zeitschrift 18 Graue Literatur 2 Non-commercial literature 2 research-article 2 Arbeitspapier 1 Conference paper 1 Konferenzbeitrag 1 Working Paper 1
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Language
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English 23 Undetermined 6
Author
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Izogo, Ernest 3 Albuquerque, Paulo 2 An, Kun 2 Grewal, Rajdeep 2 Izogo, Ernest Emeka 2 Lin, Wei-hua 2 Lo, Hong K. 2 Zhou, Chen 2 Baek, Jihyun 1 Bhattarai, Harilal 1 Bresciani, Stefano 1 Cats, O. 1 Ceder, Avishai (Avi) 1 Chakrabarti, Sandip 1 Choi, Sunmee 1 Doane, Michael J. 1 Drake, Paul 1 Drebika, Ridha 1 Gerstner, Eitan 1 Giuliano, Genevieve 1 Gkiotsalitis, K. 1 Goh, Karen 1 Gärtner, Dennis 1 Halbheer, Daniel 1 Hartman, Raymond S. 1 Hensley, Rhonda L. 1 Hess, Stephane 1 Hritoski, Ilija S. 1 Huang, Wei 1 Huang, Wentao 1 Jabeen, Fauzia 1 Jenkins, Glenn P. 1 Jian, Sisi 1 Kang, Hayoung 1 Khan, Ali Nawaz 1 Kharka, Damber S 1 Koenigsberg, Oded 1 Leong, Waiyan 1 Li, Dong 1 Li, Shan 1
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Institution
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Lusk Center for Real Estate, Marshall School of Business 1
Published in...
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Transportation research / E : an international journal 4 Development discussion paper 1 Electronic commerce research 1 Electronic commerce research and applications 1 Faculty & research / Insead : working paper series 1 International Journal of Quality & Reliability Management 1 International journal of quality & reliability management 1 International journal of research in marketing : IJRM ; official journal of the European Marketing Academy 1 Inventi impact: retailing & consumer services 1 Journal of Industry, Competition and Trade 1 Journal of Regulatory Economics 1 Journal of business research : JBR 1 Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS 1 Journal of marketing research 1 Journal of retailing and consumer services 1 Research in Transportation Economics 1 Research in transportation economics 1 The TQM Journal 1 The TQM journal : the international review of organizational improvement 1 The quarterly journal of economics 1 Transport reviews : a transnational transdisciplinary journal 1 Transportation Research Part A: Policy and Practice 1 Transportation Research Part E: Logistics and Transportation Review 1 Transportation science : a journal of the Institute for Operations Research and the Management Sciences 1 Working Paper / Lusk Center for Real Estate, Marshall School of Business 1
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Source
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ECONIS (ZBW) 20 RePEc 6 Other ZBW resources 2 BASE 1
Showing 21 - 29 of 29
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Incorporating service reliability in public transport design and performance requirements: International survey results and recommendations
van Oort, Niels - In: Research in Transportation Economics 48 (2014) C, pp. 92-100
Although public transport passengers consider service reliability a key quality aspect, actual services are often not … perceived as reliable. To gain insights into how authorities deal with (improving) service reliability, an international survey … was performed, showing that very little attention is paid to service reliability during the design of the network and of …
Persistent link: https://www.econbiz.de/10011115786
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Behavioral-based performability modeling and evaluation of e-commerce systems
Mitrevski, Pece J.; Hritoski, Ilija S. - In: Electronic commerce research and applications 13 (2014) 5, pp. 320-340
Persistent link: https://www.econbiz.de/10011349123
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Ferry service network design under demand uncertainty
Lo, Hong K.; An, Kun; Lin, Wei-hua - In: Transportation Research Part E: Logistics and … 59 (2013) C, pp. 48-70
This paper develops a formulation for ferry service network design with stochastic demand via the notion of service … reliability (SR). The problem is formulated as a two-phase stochastic program in which the schedule of regular and ad hoc services …
Persistent link: https://www.econbiz.de/10010755136
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Ferry service network design under demand uncertainty
Lo, Hong K.; An, Kun; Lin, Wei-hua - In: Transportation research / E : an international journal 59 (2013), pp. 48-70
Persistent link: https://www.econbiz.de/10010225001
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Customer contact employees' commitment to extra-role customer service : the effect of internal service quality perception
Choi, Sunmee; Baek, Jihyun; Kang, Hayoung - In: Journal of global scholars of marketing science : … 23 (2013) 2, pp. 144-158
Persistent link: https://www.econbiz.de/10010406149
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Real-time partway deadheading strategy based on transit service reliability assessment
Yu, Bin; Yang, Zhongzhen; Li, Shan - In: Transportation Research Part A: Policy and Practice 46 (2012) 8, pp. 1265-1279
and recent service reliability, is used to justify whether or not to implement a partway deadheading operation. The …
Persistent link: https://www.econbiz.de/10010599306
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Regulatory effects on the market penetration and capacity of reliability differentiated service
Matsukawa, Isamu - In: Journal of Regulatory Economics 36 (2009) 2, pp. 199-217
Persistent link: https://www.econbiz.de/10005029345
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Will California come to Europe? A Numerical Simulation
Lijesen, Mark; Mannaerts, Hein; Mulder, Machiel - In: Journal of Industry, Competition and Trade 2 (2002) 1, pp. 173-188
Persistent link: https://www.econbiz.de/10010866209
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Consumer rationality and the status quo
Hartman, Raymond S. - In: The quarterly journal of economics 106 (1991) 1, pp. 141-162
Persistent link: https://www.econbiz.de/10001100458
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