Search Results - subject:"Service Robots"

Investigating the use experience of restaurant service robots : the cognitive-affective-behavioral framework

Chen, Ching-fu; Girish V. G. - In: International journal of hospitality management 111 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10014311479

Being seen ... by human or machine? : acknowledgment effects on customer responses differ between human and robotic service workers

Frank, Darius-Aurel; Otterbring, Tobias - In: Technological forecasting & social change : an … 189 (2023), pp. 1-15

Persistent link: https://www.econbiz.de/10014266108

Competition or collaboration for human-robot relationship : a critical reflection on future cobotics in hospitality

Do The Khoa; Gip, Huy; Guchait, Priyanko; Wang, Chen-Ya - In: International journal of contemporary hospitality management 35 (2023) 6, pp. 2202-2215

Persistent link: https://www.econbiz.de/10014280948

The fast-food employees' usage intention of robots : a cross-cultural study

Abdelhakim, Ayman Safi; Abou-Shouk, Mohamed; Ab Rahman, … - In: Tourism management perspectives : TMP 45 (2023), pp. 1-13

Persistent link: https://www.econbiz.de/10014283414

Acceptance of service robots : a meta-analysis in the hospitality and tourism industry

Ladeira, Wagner Junior; Perin, Marcelo Gattermann; … - In: Journal of hospitality marketing & management 32 (2023) 6, pp. 694-716

Persistent link: https://www.econbiz.de/10014319791

Neurophysiological responses to robot-human interactions in retail stores

Rancati, Gaia; Maggioni, Isabella - In: The journal of services marketing 37 (2023) 3, pp. 261-275

Persistent link: https://www.econbiz.de/10014228964

Putting the "service" into B2B marketing : key developments in service research and their relevance for B2B

Wirtz, Jochen; Kowalkowski, Christian - In: The journal of business & industrial marketing 38 (2023) 2, pp. 272-289

Persistent link: https://www.econbiz.de/10013539114

Systematic literature review and future research directions for service robots in hospitality and tourism industries

Mukherjee, Subhodeep; Manish Mohan Baral; Nagariya, Ramji; … - In: The service industries journal 43 (2023) 15/16, pp. 1083-1116

Persistent link: https://www.econbiz.de/10014422559

Understanding generation Z consumers' revisit intentions to robotic service restaurants

Gupta, Kriti Priya; Pande, Smriti - In: Young consumers : insight and ideas for responsible … 24 (2023) 3, pp. 331-351

Persistent link: https://www.econbiz.de/10014302695

Research trends on guest experience with service robots in the hospitality industry: a bibliometric analysis

Yörük, Tayfun; Akar, Nuray; Özmen, Neslihan Verda - In: European Journal of Innovation Management 27 (2023) 6, pp. 2015-2041

Purpose The purpose of this study is to reveal the research trends in guest experiences of service robots in the … of experiences of service robots, the greatest number of publications was in 2021. In terms of country, China has come to … guest experiences regarding service robots in the hospitality industry. …

Persistent link: https://www.econbiz.de/10015343326