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  • Search: subject:"Service Switching"
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Year of publication
Subject
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Consumer behaviour 4 Konsumentenverhalten 4 Dienstleistungsqualität 3 Service quality 3 Service switching 3 Customer satisfaction 2 Kundenzufriedenheit 2 Beschwerdemanagement 1 Betriebsklima 1 Beziehungsmarketing 1 Cloud Computing 1 Cloud computing 1 Complaint management 1 Consumer attitudes 1 Customer complaint 1 Customer service 1 Cyber migration 1 Data security 1 Datensicherheit 1 Digitale Dienste 1 Expectation Bias 1 Harmony enhancement 1 IS strategies 1 IT crime 1 IT-Kriminalität 1 International migration 1 Internationale Migration 1 Internet 1 Internet service provider 1 Kundenservice 1 Learning 1 Online social network 1 Psychological climate for communication safety 1 Push-pull-mooring framework 1 Relationship marketing 1 Risk Aversion 1 Service Switching 1 Service failure 1 Social Web 1 Social commerce 1
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Online availability
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Undetermined 3
Type of publication
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Article 4 Book / Working Paper 1
Type of publication (narrower categories)
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Article in journal 4 Aufsatz in Zeitschrift 4
Language
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English 4 Undetermined 1
Author
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Chen, Kai 1 Cheng, Zengyan 1 Choi, Byounggu 1 Fan, Pan 1 Goode, Sigi 1 Han, Chang Hee 1 Kim, Mangyu 1 Li, Chang-Jun 1 Li, Fuli 1 Lim, John 1 Miravete, Eugenio J 1 Tyagi, Swati 1 Xu, Yunjie 1 Yang, Yinping 1
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Institution
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C.E.P.R. Discussion Papers 1
Published in...
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CEPR Discussion Papers 1 Information systems and e-business management : ISeB 1 International journal of hospitality management 1 Services marketing quarterly 1 The journal of strategic information systems : incorporating International Information Systems 1
Source
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ECONIS (ZBW) 4 RePEc 1
Showing 1 - 5 of 5
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Voicing out or switching away? : a psychological climate perspective on customers’ intentional responses to service failure
Li, Chang-Jun; Li, Fuli; Fan, Pan; Chen, Kai - In: International journal of hospitality management 85 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012241438
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Understanding Internet service switching behaviour based on the stage model
Han, Chang Hee; Tyagi, Swati; Kim, Mangyu; Choi, Byounggu - In: Information systems and e-business management : ISeB 14 (2016) 3, pp. 665-689
Persistent link: https://www.econbiz.de/10011673329
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A note on service switching : evidence from cloud storage services
Goode, Sigi - In: Services marketing quarterly 36 (2015) 2, pp. 153-172
Persistent link: https://www.econbiz.de/10011289995
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Retaomomh and attracting users in social networking services : an empirical investigation of cyber migration
Xu, Yunjie; Yang, Yinping; Cheng, Zengyan; Lim, John - In: The journal of strategic information systems : … 23 (2014) 3, pp. 239-253
Persistent link: https://www.econbiz.de/10010437014
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Choosing the Wrong Calling Plan? Ignorance, Learning, and Risk Aversion
Miravete, Eugenio J - C.E.P.R. Discussion Papers - 2000
It is commonly believed that consumers behave irrationally when subscribing optional telephone tariffs. The fact that they show a strong preference for flat rate options has commonly been interpreted as evidence of irrational behavior since such a choice is believed not to be cost-minimizing ex...
Persistent link: https://www.econbiz.de/10005136773
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