Search Results - subject:"Service System Design"

Service system design with immobile servers, stochastic demand and concave-cost capacity selection

Elhedhli, Samir; Wang, Yan; Saif, Ahmed - In: Computers & operations research : and their … 94 (2018), pp. 65-75

Persistent link: https://www.econbiz.de/10011825868

Design vs practice : How problematic call routing and rerouting restructures the call centre service system

Ellway, Benjamin - In: International Journal of Operations & Production Management 36 (2016) 4, pp. 408-428

routed calls. Originality/value – The paper conceptualises the mutual influence of macro-level service system design and the …

Persistent link: https://www.econbiz.de/10014792004

Maximal accessibility network design in the public sector

Aboolian, Robert; Berman, Oded; Verter, Vedat - In: Transportation science : a journal of the Institute for … 50 (2016) 1, pp. 336-347

Persistent link: https://www.econbiz.de/10011448550

A profit-maximization location-capacity model for designing a service system with risk of service interruptions

Hoseinpour, Pooya; Ahmadi-Javid, Amir - In: Transportation research / E : an international journal 96 (2016), pp. 113-134

Persistent link: https://www.econbiz.de/10011624092

The multi-period service territory design problem - an introduction, a model and a heuristic approach

Bender, Matthias; Meyer, Anne; Kalcsics, Jörg; Nickel, … - In: Transportation research / E : an international journal 96 (2016), pp. 135-157

Persistent link: https://www.econbiz.de/10011624111

Design vs practice : how problematic call routing and rerouting restructures the call centre service system

Ellway, Benjamin - In: International journal of operations & production … 36 (2016) 4, pp. 408-428

Persistent link: https://www.econbiz.de/10011565373

Efficient solution of a class of location : allocation problems with stochastic demand and congestion

Vidyarthi, Navneet; Jayaswal, Sachin - In: Computers & operations research : and their … 48 (2014), pp. 20-30

Persistent link: https://www.econbiz.de/10010376420

Two main cognitive gaps by using TRIZ and tools in service system design

Jiang, Jui-Chin; Sun, Paul; Chou, Yuan-Ju - In: International Journal of Services, Economics and Management 4 (2012) 4, pp. 317-330

The purpose of this paper is to develop a conceptual framework of service system design by using TRIZ and tools. When … solving processes for service system design (SSD). The two main cognitive gaps which are: 1) the ideal contradiction matrix; 2 …

Persistent link: https://www.econbiz.de/10010816548

Does service‐dominant design result in a better service system?

Edvardsson, Bo; Ng, Gloria; Zhi Min, Choo; Firth, Robert; … - In: Journal of Service Management 22 (2011) 4, pp. 540-556

co‐creation. In particular, no study has compared a service system design informed by service‐dominant logic (SDL) with a … service system design informed by goods‐dominant logic (GDL). The purpose of this paper is to address this knowledge gap. The …‐dominant service system? Design/methodology/approach – An experiment was carried out on a group of habitual bus travellers. The …

Persistent link: https://www.econbiz.de/10014894406

Using Survey Data to Design a RFID Centric Service System for Hospitals

Mogre, Riccardo; Gadh, Rajit; Chattopadhyay, Arunabh - In: Service Science 1 (2009) 3, pp. 189-206

The continuous growth of health care services expenses urges U.S. government to take actions. The adoption of Information Technology, and especially RFID (Radio Frequency IDentification) allow hospitals to re-engineer their processes in order to reduce costs, maintaining the same level of...

Persistent link: https://www.econbiz.de/10010990698