Search Results - subject:"Service adaptive behavior"

Enhancing service adaptability: a moderated mediation model of workplace ostracism, robot anthropomorphism, employees’ readiness to change, and performance efficacy

Patwary, Ataul Karim; Hossain, Md Sazzad; Mistry, Trishna G. - In: Journal of Hospitality and Tourism Technology 15 (2024) 5, pp. 897-915

employees’ service adaptive behavior. The moderating role of performance efficacy between employees’ readiness and service … anthropomorphism positively influence employees’ readiness to change and service-adaptive behavior. Employees’ readiness to change … mediates the relationship between ostracism, robot anthropomorphism and service-adaptive behavior. Research limitations …

Persistent link: https://www.econbiz.de/10015350992

"Yes, I know you" : the role of source familiarity in the relationship between service adaptive behavior and customer satisfaction

Shen, Yung-Cheng; Lin, Heng-Yu; Chou, Cindy Yunhsin; … - In: Journal of service theory and practice 32 (2022) 5, pp. 620-639

Persistent link: https://www.econbiz.de/10013349361

Employee perceived meaning of work and service adaptive behavior : a psychological resourcefulness perspective

Chou, Cindy Yunhsin; Shen, Yung-Cheng; Wu, Po Han; Lin, … - In: Service business 16 (2022) 4, pp. 1035-1063

Persistent link: https://www.econbiz.de/10013459522

The effects of empowering leadership on employee adaptiveness in luxury hotel services : evidence from a mixed-methods research

Peng, Jiamin; Yang, Xiaoyun; Huan, Tzung-cheng - In: International journal of hospitality management 101 (2022), pp. 1-15

Persistent link: https://www.econbiz.de/10013271303