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Search: subject:"Service analytics"
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Dienstleistungsqualität
5
Dienstleistungssektor
5
Service industry
5
Service quality
5
Dienstleistungsmanagement
3
Service management
3
service analytics
3
Artificial intelligence
2
Big Data
2
Big data
2
Dynamic capabilities
2
Dynamische Kompetenzen
2
Künstliche Intelligenz
2
Service analytics
2
Service innovation
2
AI
1
AI climate
1
AIOps
1
Analytics
1
Artificial neural networks
1
Automation
1
Automatisierung
1
B-to-B-Marketing
1
B2B markets
1
Behavioral healthcare
1
Beziehungsmarketing
1
Business Analytics
1
Business analysis
1
Business services
1
Business-to-business marketing
1
COVID-19
1
Cognitive service analytics capability
1
Competitive advantage
1
Coping strategy
1
Coping-Strategie
1
Coronavirus
1
Customer experience
1
Dienstleistung
1
Dienstleistungscontrolling
1
Dienstleistungshandel
1
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Undetermined
7
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Article
10
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10
Aufsatz in Zeitschrift
10
Language
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English
9
German
1
Author
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Akter, Shahriar
3
Hani, Umme
3
Babu, Mujahid Mohiuddin
2
Wamba, Samuel Fosso
2
Andrade, Carolina S.
1
Arber, Nadir
1
Baron, Opher
1
Cavalcante, Victor F.
1
Chen, Manlu
1
Dag, Ali
1
Engel, Robert
1
Fernandez, Pablo
1
Fernando, Mario
1
Gunasekaran, Angappa
1
Karniouchina, Kate
1
Kübler, Raoul
1
Loukis, Euripidis
1
Mandelbaum, Avishai
1
Mariani, Marcello M.
1
Megahed, Aly
1
Motamarri, Saradhi
1
Nasir, Murtaza
1
Ojeda-Perez, Juan
1
Oztekin, Asil
1
Paula, Rogério A. de
1
Pazalos, Konstantinos
1
Pinhanez, Claudio S.
1
Rosentritt, Caroline
1
Ruiz-Cortes, Antonio
1
Salagara, A.
1
Sarangee, Kumar
1
Seiter, Mischa
1
Shams, Riad
1
Shen, Kathy Ning
1
Souza, Cleidson R. B. de
1
Stoffel, Lukas
1
Summerfield, Nichalin
1
Theokary, Carol
1
Wang, Jianfu
1
Yom-Tov, Galit B.
1
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Published in...
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Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
1
Electronic commerce research and applications
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information systems and e-business management : ISeB
1
Journal of business research : JBR
1
Journal of service research : JSR
1
Manufacturing & service operations management : M & SOM
1
Service business
1
Service science
1
Technological forecasting & social change : an international journal
1
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ECONIS (ZBW)
10
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10
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1
Frontiers in operations: waiting experience in open-shop service networks : improvements via flow analytics and automation
Chen, Manlu
;
Baron, Opher
;
Mandelbaum, Avishai
;
Wang, Jianfu
- In:
Manufacturing & service operations management : M & SOM
26
(
2024
)
4
,
pp. 1211-1228
Persistent link: https://www.econbiz.de/10014634296
Saved in:
2
The impact of the COVID-19 pandemic on restaurant resilience : lessons, generalizations, and ideas for future research
Karniouchina, Kate
;
Sarangee, Kumar
;
Theokary, Carol
; …
- In:
Service science
14
(
2022
)
2
,
pp. 121-138
Persistent link: https://www.econbiz.de/10013352805
Saved in:
3
SLA-aware operational efficiency in AI-enabled service chains : challenges ahead
Engel, Robert
;
Fernandez, Pablo
;
Ruiz-Cortes, Antonio
; …
- In:
Information systems and e-business management : ISeB
20
(
2022
)
1
,
pp. 199-221
Persistent link: https://www.econbiz.de/10013186531
Saved in:
4
How to build an AI climate-driven
service
analytics
capability for innovation and performance in industrial markets?
Akter, Shahriar
;
Wamba, Samuel Fosso
;
Mariani, Marcello M.
- In:
Industrial marketing management : the international …
97
(
2021
),
pp. 258-273
Persistent link: https://www.econbiz.de/10013206336
Saved in:
5
A service analytic approach to studying patient no-shows
Nasir, Murtaza
;
Summerfield, Nichalin
;
Dag, Ali
; …
- In:
Service business
14
(
2020
)
2
,
pp. 287-313
Persistent link: https://www.econbiz.de/10012304248
Saved in:
6
Reshaping competitive advantages with analytics capabilities in service systems
Akter, Shahriar
;
Gunasekaran, Angappa
;
Wamba, Samuel Fosso
- In:
Technological forecasting & social change : an …
159
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012519612
Saved in:
7
Building dynamic
service
analytics
capabilities for the digital marketplace
Akter, Shahriar
;
Motamarri, Saradhi
;
Hani, Umme
;
Shams, Riad
- In:
Journal of business research : JBR
118
(
2020
),
pp. 177-188
Persistent link: https://www.econbiz.de/10012288587
Saved in:
8
Service
Analytics
als neues Arbeitsfeld des Controllers : Umsetzung von Business Analytics im Dienstleistungscontrolling
Seiter, Mischa
;
Rosentritt, Caroline
;
Stoffel, Lukas
- In:
Controlling : Zeitschrift für erfolgsorientierte …
28
(
2016
)
8/9
,
pp. 519-525
Persistent link: https://www.econbiz.de/10011666478
Saved in:
9
Data-driven analytical tools for characterization of productivity and service quality issues in IT service factories
Cavalcante, Victor F.
;
Pinhanez, Claudio S.
;
Paula, …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 295-310
Persistent link: https://www.econbiz.de/10009782143
Saved in:
10
Transforming e-services evaluation data into business analytics using value models
Loukis, Euripidis
;
Pazalos, Konstantinos
;
Salagara, A.
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 129-141
Persistent link: https://www.econbiz.de/10009730267
Saved in:
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