Xin, Guan; Choi, Jeong-gil - In: Global Business & Finance Review (GBFR) 25 (2020) 3, pp. 84-95
Purpose: This study investigates the effects of hotel employees' service attitude on service quality and examines the … relationships among hotel employees' service attitude, service quality, customer satisfaction, and loyalty. Design … customers and keep them satisfied. Originality/value: This study identified the relationship between employees' service attitude …
