Search Results - subject:"Service attributes"

Criteria for selecting cloud service providers : a Delphi study of quality-of-service attributes

Lang, Michael; Wiesche, Manuel; Krcmar, Helmut - In: Information & management : the internat. journal of … 55 (2018) 6, pp. 746-758

Persistent link: https://www.econbiz.de/10011906966

Classifying service quality attributes of low-cost carriers and full-service carriers based on an analytical Kano Model

Byun, Hyo-Jeong; Lee, Byeong-Cheol - In: Global Business & Finance Review (GBFR) 21 (2016) 2, pp. 34-46

Persistent link: https://www.econbiz.de/10012286607

Classifying service quality attributes of low-cost carriers and full-service carriers based on an analytical Kano Model

Byun, Hyo-Jeong; Lee, Byeong-Cheol - In: Global business and finance review 21 (2016) 2, pp. 34-46

Persistent link: https://www.econbiz.de/10011608003

Examining an asymmetric effect between online customer reviews emphasis and overall satisfaction determinants

Xu, Xun - In: Journal of business research : JBR 106 (2020), pp. 196-210

Persistent link: https://www.econbiz.de/10012158349

Youth preferences for fast food industry : a conjoint approach

Saxena, Noopur; Taneja, Mayur - In: International journal of public sector performance … 6 (2020) 4, pp. 456-466

Persistent link: https://www.econbiz.de/10012516815

Examining consumer emotion and behavior in online reviews of hotels when expecting managerial response

Xu, Xun - In: International journal of hospitality management 89 (2020), pp. 1-12

Persistent link: https://www.econbiz.de/10012293748

Determining service improvement priority in a zoological park

Sukwadi, Ronald; Yang, Ching-Chow - In: Journal of Industrial Engineering and Management (JIEM) 7 (2014) 1, pp. 1-20

developed to acquire accurate critical service attributes and their priority ranks that can promote tourist satisfaction and … through some quantitative tools, the study helped in prioritizing the critical service attributes, which, if adopted, improved …

Persistent link: https://www.econbiz.de/10011939106

Urban dwellers’ satisfaction on public bus passenger transport in Sri Lanka

Chandrakumara, D. P. S. - In: Asian Journal of Empirical Research 4 (2014) 11, pp. 514-525

improved by training. In addition, safety, time and information related service attributes, which have been significant, may …

Persistent link: https://www.econbiz.de/10011163452

Explaining differences in recommendation rates: the case of South Cyprus hotels

Antipov, Evgeny A.; Pokryshevskaya, Elena B. - In: Economics Bulletin 34 (2014) 4, pp. 2368-2376

In this study we demonstrate how publicly available data can be used to work out the indirect importance of various hotel attributes for their visitors. We apply Shapley value decomposition of the recommendation rate to compute the percentage contributions of various attributes to the overall...

Persistent link: https://www.econbiz.de/10011039068

Determining service improvement priority in a zoological park

Sukwadi, Ronald; Yang, Ching-Chow - In: Journal of industrial engineering and management : JIEM 7 (2014) 1, pp. 1-20

Persistent link: https://www.econbiz.de/10011904332