Search Results - subject:"Service attributes"

Projecting service quality : the effects of social media reviews on service perception

Ha, Erin Younhee; Lee, Heejung - In: International journal of hospitality management 69 (2018), pp. 132-141

Persistent link: https://www.econbiz.de/10011821914

A portrait of intimate apparel female shoppers : a segmentation study

Tsarenko, Yelena; Lo, Carolyn J. - In: Australasian marketing journal 25 (2017) 1, pp. 67-75

Persistent link: https://www.econbiz.de/10011782267

Moderating role of product type in the relationship between e-retailer service attributes and customer satisfaction

You, Yanfen; Bhatnagar, Amit; Ghose, Sanjoy - In: International journal of electronic marketing and … 8 (2017) 4, pp. 316-330

Persistent link: https://www.econbiz.de/10011858769

Brand extension in the marketspace : an exploratory study from Air Asia

Nugroho, Arissetyanto; Sihite, Janfry - In: International journal of economic perspectives : IJEP 11 (2017) 3, pp. 110-116

Persistent link: https://www.econbiz.de/10012204530

Enjoying loyalty : the relationship between service quality, customer satisfaction, and behavioral intentions in public transit

Van Lierop, Dea; El-Geneidy, Ahmed - In: Research in transportation economics 59 (2016), pp. 50-59

Persistent link: https://www.econbiz.de/10011706711

Customer satisfaction with e-retailers : the role of product type in the relative importance of attributes

You, Yanfen; Bhatnagar, Amit; Ghose, Sanjoy - In: Journal of internet commerce 15 (2016) 3, pp. 274-291

Persistent link: https://www.econbiz.de/10011636493

Management of outsourced forest harvesting operations for better customer-contractor alignment

Eriksson, Mattias; LeBel, Luc; Lindroos, Ola - In: Forest Policy and Economics 53 (2015) C, pp. 45-55

Performance of harvesting operations is vital for wood supply chains to enable delivery of the right product to the right market at the right price. Consequently, the performance of harvesting contractors has been the topic of many studies over the years, but few of these have investigated the...

Persistent link: https://www.econbiz.de/10011208857

Do reputation and image matter for recommendations and switching intentions in the telecommunications industry?

Abiodun, Abolaji Joachim; Adeyemi, Kenneth Sola; … - In: Asia-Pacific journal of management research and … 11 (2015) 2, pp. 134-142

Persistent link: https://www.econbiz.de/10011383572

Relative importance and combined effects of attributes of customer satisfaction

Zhang, Ziqiong; Zhang, Zili; Law, Rob - In: The service industries journal 34 (2014) 6, pp. 550-566

Persistent link: https://www.econbiz.de/10010379334

CRM/e-CRM effects on banks performance and customer-bank relationship quality

Al-Refaie, Abbas; AL Tahat, Mohammad D.; Bata, Nour - In: International journal of enterprise information systems … 10 (2014) 2, pp. 62-80

Persistent link: https://www.econbiz.de/10010407872