Purpose – Today's increasingly interconnected world presents substantial challenges for the security of air travel, which can be attenuated by using registered traveler biometric systems (RTBS). While several systems have been deployed (i.e. Global Entry), it is not clear how a mass adoption...

During 10years experience with competitive tendering of regional and local public transport in the Netherlands, national average trip satisfaction of passengers increased from 6.84 to 7.25 (+0.41). This is a remarkable improvement, but a closer look at the data reveals that also in regions...

We examine Taiwan-China air travel, using a stated-choice modeling to look at passengers’ decisions between nonstop flights and indirect flights with traditional full service carriers and nonstop flights with low cost carriers; and passengers’ willingness-to-pay for the low cost...