Search Results - subject:"Service automation"

Biosecurity, crisis management, automation technologies and economic performance of travel, tourism and hospitality companies : a conceptual framework

Ivanov, Stanislav Hristov; Webster, Craig; Stoilova, Elitza - In: Tourism economics : the business and finance of tourism … 28 (2022) 1, pp. 3-26

Persistent link: https://www.econbiz.de/10012886837

Can (A)I give you a ride? : development and validation of the cruise framework for autonomous vehicle services

Osburg, Victoria-Sophie; Yoganathan, Vignesh; Kunz, … - In: Journal of service research 25 (2022) 4, pp. 630-648

Persistent link: https://www.econbiz.de/10013396026

Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution

Park, Soona; Lehto, Xinran Y. - In: International journal of hospitality management 104 (2022), pp. 1-11

Persistent link: https://www.econbiz.de/10013255930

Service Automation in the Public Sector : Concepts, Empirical Examples and Challenges

Juell-Skielse, Gustaf (ed.); Lindgren, Ida (ed.); … - 2022

Part 1: Editorial -- Towards Service Automation in Public Organizations -- Part 2: Conceptualization of Public Sector … Service Automation -- The Subject Matter of Process Automation Practices: Through the Lenses of Research Questions …: Applications of Public Sector Service Automation -- Automation and Public Service Values in Human Resource Management …

Persistent link: https://www.econbiz.de/10013163616

Tangible service automation : decomposing the technology-enabled engagement process (TEEP) for augmented reality

Heller, Jonas; Chylinski, Mathew; Ruyter, Ko de; … - In: Journal of service research 24 (2021) 1, pp. 84-103

Persistent link: https://www.econbiz.de/10012426764

A strategic framework for task automation in professional services

Sampson, Scott E. - In: Journal of service research 24 (2021) 1, pp. 122-140

Persistent link: https://www.econbiz.de/10012426766

How sincere is an apology? : recovery satisfaction in a robot service failure context

Hu, Yaou; Min, Hyounae; Su, Na - In: Journal of hospitality & tourism research : JHTR ; the … 45 (2021) 6, pp. 1022-1043

Persistent link: https://www.econbiz.de/10012592331

Ultimate transformation: How will automation technologies disrupt the travel, tourism and hospitality industries?

Ivanov, Stanislav - In: Zeitschrift für Tourismuswissenschaft 11 (2019) 1, pp. 25-43

intelligence and service automation technologies (RAISA) in their operations. Self-check-in kiosks, robotic pool cleaners, delivery …

Persistent link: https://www.econbiz.de/10014624498