Search Results - subject:"Service automation"

"With great power comes great responsibility" : exploring the role of Corporate Digital Responsibility (CDR) for Artificial Intelligence Responsibility in Retail Service Automation...

Scarpi, Daniele; Pantano, Eleonora - In: Organizational dynamics : a quarterly review of … 53 (2024) 2, pp. 1-10

Persistent link: https://www.econbiz.de/10014557677

Chatbot to support the customer service process

Smutek, Tomasz; Marczuk, Marcin; Jarmuł, Michał; … - In: European research studies 27 (2024), pp. 160-168

Persistent link: https://www.econbiz.de/10014543787

Ai-driven chatbots in CRM : economic and managerial implications across industries

Khneyzer, Chadi; Boustany, Zaher; Dagher, Jean - In: Administrative Sciences : open access journal 14 (2024) 8, pp. 1-16

In the era of digitization and technical breakthroughs, artificial intelligence (AI) has progressively found its way into the field of customer relationship management (CRM), bringing benefits as well as difficulties to businesses. AI, particularly in the context of CRM, employs machine learning...

Persistent link: https://www.econbiz.de/10015071505

Understanding and improving consumer reactions to service bots

Castelo, Noah; Boegershausen, Johannes; Hildebrand, … - In: Journal of consumer research : JCR ; an … 50 (2023) 4, pp. 848-863

Persistent link: https://www.econbiz.de/10014444213

Commentary: the future of human-robot interactions

Mende, Martin; Shneiderman, Ben; Boccanfuso, Laura - In: Journal of service research 28 (2025) 1, pp. 9-16

Persistent link: https://www.econbiz.de/10015375960

The impact of lay beliefs about AI on adoption of algorithmic advice

Walter, Benjamin von; Kremmel, Dietmar; Jäger, Bruno - In: Marketing letters : a journal of research in marketing 33 (2022) 1, pp. 143-155

Persistent link: https://www.econbiz.de/10013184280

The future of work : skills and knowledge perspective on service automation in the foodservice industry

Voipio, Ville; Vilko, Jyri; Elfvengren, Kalle; Korpela, … - In: Technology analysis & strategic management 36 (2024) 10, pp. 2846-2860

Persistent link: https://www.econbiz.de/10015110547

Adoption of smart technologies in the cruise tourism services: a systematic review and future research agenda

Gonzáles-Santiago, Marcya Stefany; Loureiro, Sandra … - In: Journal of Hospitality and Tourism Technology 15 (2024) 2, pp. 285-308

technologies in cruise tourism services, particularly robots, artificial intelligence, service automation and virtual reality. More …

Persistent link: https://www.econbiz.de/10015350971

Is “machina” a “deus ex machina” solution to the labour shortages in tourism and hospitality?

Ivanov, Stanislav - In: Worldwide Hospitality and Tourism Themes 16 (2024) 5, pp. 566-570

Purpose To evaluate the role of robots, artificial intelligence and service automation in mitigating the labour … intelligence and service automation have substitution, enhancement and transformational effects on tasks and jobs. The …

Persistent link: https://www.econbiz.de/10015356936

To automate or not to automate? : a contingency approach to service automation

Hottat, Eline; Leroi-Werelds, Sara; Streukens, Sandra - In: Journal of service management 34 (2023) 4, pp. 696-724

Persistent link: https://www.econbiz.de/10014338200