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Search: subject:"Service blueprint"
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Ageing-home-care service
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failure models and effects analysis (FMEA)
2
service blueprint
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service process
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Business process management
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Customer satisfaction
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Dienstleistung
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Dienstleistungsmarketing
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Shie, An-Jin
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Shie, An-jin
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Yu, Shu-Yan
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Yu, Shu-yan
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International Journal of Management, Economics and Social Sciences (IJMESS)
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International journal of management, economics and social sciences : IJMESS
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ECONIS (ZBW)
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EconStor
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A model for ageing-home-care service process improvement
Yu, Shu-Yan
;
Shie, An-Jin
- In:
International Journal of Management, Economics and …
6
(
2017
)
Special Issue
,
pp. 185-198
(FMEA). First, the
service
blueprint
tool was used to analyse potential service failures in the service process. Then, FMEA …
Persistent link: https://www.econbiz.de/10011781173
Saved in:
2
A model for ageing-home-care service process improvement
Yu, Shu-yan
;
Shie, An-jin
- In:
International journal of management, economics and …
6
(
2017
),
pp. 185-198
(FMEA). First, the
service
blueprint
tool was used to analyse potential service failures in the service process. Then, FMEA …
Persistent link: https://www.econbiz.de/10011779779
Saved in:
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