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Search: subject:"Service complexity"
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Dienstleistungsqualität
5
Service quality
5
Beziehungsmarketing
4
Customer satisfaction
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Kundenzufriedenheit
4
Relationship marketing
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Service complexity
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service complexity
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Business services
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Consumer behaviour
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Internal service complexity
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B-to-B-Marketing
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Dienstleistungshandel
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Internal service quality
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Internal service-complexity determinants
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Komplexitätsmanagement
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Lieferantenmanagement
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Non-linear effects
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B2B
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Betriebliche Kreislaufwirtschaft
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Complex systems
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Braun, Corina
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Du, Steven
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Jain, Aditya
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Oh, Haemoon
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Electronic Markets
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European Business Review
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European Management Journal
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European business review : EBR ; the official journal of the International Management Centres, Europe
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European journal of operational research : EJOR
1
International Journal of E-Services and Mobile Applications (IJESMA)
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International journal of services technology and management : IJSTM
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of management information systems : JMIS
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Journal of service research : JSR
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ECONIS (ZBW)
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The complex role of complexity : how service providers can mitigate negative effects of perceived
service
complexity
when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
12
Discretion and complexity in customer focused environments
Angelis, Jannis
;
Parry, Glenn
;
Macintyre, Mairi
- In:
European Management Journal
30
(
2012
)
5
,
pp. 466-472
standardisation. This study proposes that
service
complexity
created by extensive ‘reasonable’ customer demand limits the ability to …
Persistent link: https://www.econbiz.de/10010868864
Saved in:
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