Search Results - subject:"Service coproduction"

Modest governance as a condition for separating benevolent from malevolent recycling practices in the Netherlands

Bok, Jordi; Colombijn, Freek - In: Decision : official journal of Indian Institute of … 51 (2024) 1, pp. 17-31

Persistent link: https://www.econbiz.de/10014566019

Legitimacy of community-based social enterprises (CBSE) in service provision in rural areas

Rinne-Koski, Katja; Lähdesmäki, Merja - In: International journal of public sector management 37 (2024) 3, pp. 388-401

Persistent link: https://www.econbiz.de/10015125569

Performance enhancement in two-stage innovation contests : feedback and elimination schemes

Li, Yifu; Luo, Peng; Zhang, Wei; Fan, Xiaowei; Jie, Shuijing - In: International transactions in operational research : a … 31 (2024) 5, pp. 3061-3089

Persistent link: https://www.econbiz.de/10014533501

You, me, or we? : equilibrium operating modes in co-production

Roels, Guillaume; Smirnov, Vladimir; Tsetlin, Ilia; … - 2021

Persistent link: https://www.econbiz.de/10012606153

To partner with human or robot? : designing service coproduction processes for willingness to pay more

Wu, Luorong; Fan, Alei; He, Zeya; Her, Eun Sol - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 3, pp. 455-481

Persistent link: https://www.econbiz.de/10014230026

The impact of waiting on customer-instigated service time : field evidence from a live-chat contact center

Ilk, Noyan; Shang, Guangzhi - In: Journal of operations management 68 (2022) 5, pp. 487-514

Persistent link: https://www.econbiz.de/10013288032

The interface of value creation and service process: A categorization of the relevant perspectives and an integrative framework

Makkonen, Hannu - In: jbm - Journal of Business Market Management 8 (2015) 3, pp. 476-497

The focal study considers the variety in recent perspectives on value and value creation in service as a stimulant to explicate and organize differences to build toward integrative understanding. The purpose of the study is to provide a categorization of the perspectives on value and value...

Persistent link: https://www.econbiz.de/10011388320

The interface of value creation and service process : a categorization of the relevant perspectives and an integrative framework

Makkonen, Hannu - In: Journal of business market management : JBM 8 (2015) 3, pp. 476-497

Persistent link: https://www.econbiz.de/10011379472

Water, energy, and waste services

Ranzato, Marco; Moretto, Luisa - In: Revue internationale des études du développement : … 233 (2018) 1, pp. 93-116

Persistent link: https://www.econbiz.de/10011809851

Segmenting customers by participation : An innovative path to service excellence

Chen, Sandy C.; Raab, Carola; Tanford, Sarah - In: International Journal of Contemporary Hospitality Management 29 (2017) 5, pp. 1468-1485

Purpose This study aims to report the results of a survey of diners’ behavior during production and consumption of dining services with three objectives. The first objective is to create customer segments that represent distinct patterns of customer participation in hospitality service...

Persistent link: https://www.econbiz.de/10014763964