Search Results - subject:"Service customization"

When service customization in tourism backfires : exploring the value restoration mechanism to prevent value codestruction

Xie, Lishan; Liu, Xin; Li, Dongmei; Guan, Xinhua - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 7, pp. 1197-1211

Persistent link: https://www.econbiz.de/10015192421

Dynamic pricing and service customization strategy for IoT-based smart products

Xin, Baogui; Song, Yaping; Xie, Lei - In: Technological forecasting and social change : an … 199 (2024), pp. 1-17

Persistent link: https://www.econbiz.de/10015097603

Tasks for service modularization planning

Skačkauskienė, Ilona; Vestertė, Jurga - In: Verslas: Teorija ir praktika / Business: Theory and Practice 21 (2020) 2, pp. 813-819

Service modularization is gaining increasing attention from scholars and practitioners. However, it must be noted that the essence of service modularization is still not well understood, and its purposefulness of practical application has not yet been well explored. This conceptual paper...

Persistent link: https://www.econbiz.de/10012703647

Tasks for service modularization planning

Skačkauskienė, Ilona; Vestertė, Jurga - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 21 (2020) 2, pp. 813-819

Persistent link: https://www.econbiz.de/10012503254

When culturally adaptive service behaviors affect customer satisfaction in shared ethnicity service encounters

Aguirre-Rodriguez, Alexandra; Boveda-Lambie, Adriana; … - In: Services marketing quarterly 43 (2022) 3, pp. 277-293

Persistent link: https://www.econbiz.de/10013352802

A comprehensive framework for classification and selection of H4.0 digital technologies affecting healthcare processes in the grey environment

Balouei Jamkhaneh, Hadi; Tortorella, Guilherme Luz; … - In: The TQM journal : the international review of … 34 (2022) 6, pp. 1914-1941

Persistent link: https://www.econbiz.de/10014320962

Service customization in turbulent environments : service business models and knowledge integration to create capability-based switching costs

Frank, Alejandro Germán; Mendes, Glauco H. de Souza; … - In: Industrial marketing management : the international … 100 (2022), pp. 1-18

Persistent link: https://www.econbiz.de/10013206396

Customer participation in the customization of services: Effects on satisfaction and behavioral intentions

Straus, Lennart; Robbert, Thomas; Roth, Stefan - In: jbm - Journal of Business Market Management 9 (2016) 1, pp. 498-517

Customers' evaluation of the service process has important implications for service providers. However, research on customer participation at the specification stage of a customization process and its effects on the evaluation of the process and service outcome is still scarce. This paper...

Persistent link: https://www.econbiz.de/10011582829

Customer participation in the customization of services : effects on satisfaction and behavioral intentions

Straus, Lennart; Robbert, Thomas; Roth, Stefan - In: Journal of business market management : JBM 9 (2016) 1, pp. 498-517

Persistent link: https://www.econbiz.de/10011525886

Does big data analytics influence frontline employees in services marketing?

Motamarri, Saradhi; Akter, Shahriar; Yanamandram, Venkat - In: Business Process Management Journal 23 (2017) 3, pp. 623-644

Purpose Big data analytics (BDA) helps service providers with customer insights and competitive information. It also empowers customers with insights about the relative merits of competing services. The purpose of this paper is to address the research question, “How does big data analytics...

Persistent link: https://www.econbiz.de/10014688837