Information Communication and Computation Technology (ICCT) also called as Digital Technology and is considered as a general purpose universal technology due to its ability to solve many problems in the human society related to basic needs, advanced wants, and dreamy desires. In this chapter,...

Modern service design practices conceptualize services as multi-step processes. At each step, customers derive an uncertain value, which depends on a functional benefit and a subjective experience. The latter may depend on experiences realized at previous steps. Service designs determine the...

Telecommuting is one of the most popular flexible work arrangement nowadays. It can give employees the autonomy to decide when, where, and how to work and, as a consequence, employees have a lot of unstructured time to work and think. This boosts the creativity of employees and might result in...