Search Results - subject:"Service development"

Introducing a sensemaking perspective to the service experience

Kemppainen, Tiina; Uusitalo, Outi - In: Journal of service theory and practice 32 (2022) 2, pp. 283-301

Persistent link: https://www.econbiz.de/10013190894

A collaborative application of design thinking and Taguchi approach in restaurant service design for food wellbeing

Rejikumar G.; Aswathy, Asokan-Ajitha; Jose, Ajay; … - In: Journal of service theory and practice 32 (2022) 2, pp. 199-231

Persistent link: https://www.econbiz.de/10013190901

Key challenges and opportunities of service innovation processes in technology supplier-service provider partnerships

Homayounfard, Amir; Zaefarian, Ghasem - In: Journal of business research : JBR 139 (2022), pp. 1284-1302

Persistent link: https://www.econbiz.de/10013194363

Service innovation in medical device manufacturers : does the digitalization matter?

Smania, Guilherme Sales; Mendes, Glauco Henrique de Sousa; … - In: The journal of business & industrial marketing 37 (2022) 3, pp. 578-593

Persistent link: https://www.econbiz.de/10013165195

Measuring the dimensions of quality in service innovation : a dynamic capability and organisational competency perspective

Babaei, Mohsen; Aghdassi, Mohammad - In: Total quality management & business excellence 33 (2022) 4, pp. 434-466

Persistent link: https://www.econbiz.de/10013166883

Customer-perceived service wellbeing in a transformative framework : research propositions in the area of health services

Islam, Shahidul; Muhamad, Nazlida; Sumardi, Wardah Hakimah - In: International review on public and non-profit marketing 19 (2022) 1, pp. 219-245

Persistent link: https://www.econbiz.de/10013168702

The drivers of success in new-service development : rough set theory approach

Nayeri, Mahmoud Dehghan; Khazaei, Moein; Abdolahbeigi, Dania - In: International journal of services and operations … 43 (2022) 4, pp. 421-439

Persistent link: https://www.econbiz.de/10014226772

Scaling agile company-wide : the organizational challenge of combining agile-scaling frameworks and enterprise architecture in service companies

Wessel, Robert van; Kroon, Philip; Vries, Henk J. de - In: IEEE transactions on engineering management : EM 69 (2022) 6,2, pp. 3489-3502

Persistent link: https://www.econbiz.de/10013545775

Absorptive capacity, value creation and new service development in multinational enterprises : the role of knowledge flows between customers, subsidiaries and headquarters

Leposky, Tiina; Ibn-Raslān ar-Ramlī, Aḥmad Ibn-Ḥusain - In: Research handbook on knowledge transfer and …, (pp. 210-225). 2022

Persistent link: https://www.econbiz.de/10013191512

When Should Customers Control Service Delivery? Implications for Service Design

Bellos, Ioannis; Kavadias, Stelios - 2018

What do a Mongolian stir-fry restaurant and a medical lab providing home testing solutions have in common? They are both innovative services that base their success on customers controlling part of the service delivery. These providers allow service tasks to be performed by the customers as a...

Persistent link: https://www.econbiz.de/10014178537

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