Um von dem Wachstum des Logistikdienstleistungsmarktes zu profitieren, sich vom harten Preiswettkampf zu lösen und Kunden nachhaltig an sich zu binden, müssen insbesondere die Anbieter komplexer, kundenindividueller Kontraktlogistikleistungen ihre Fähigkeit steigern, neue Servicekonzepte...

Many companies try to adopt a service-oriented perspective when developing new offerings by posing the question of how the creation of value jointly with customers can be improved. This requires a holistic view of customers beyond retrospective methods such as surveys. Observations of everyday...

Virtualization is a promising approach for consultancies to optimize their consulting processes and thereby an innovative option to gain a sustainable competitive advantage. Using state-of-the-art ICT enables consultancies to deliver customized solutions anytime and anywhere while the individual...

Previous randomized studies have shown that addressing children's current learning gaps, rather than following an over-ambitious uniform curriculum, can lead to significant learning gains. In this study, we evaluate a series of efforts to scale up the NGO Pratham's approach to teaching children...

This paper examines the evidence on service innovation using the 2012 Census of Philippine Business and Industry and the 2009 Pilot Survey of Innovation Activities. It reveals the wide variation in R and D intensities and differences in innovation behavior between the manufacturing and services...

Competitive economies display a pattern of regional clusters and networks, where innovation is stimulated by intensive interaction among industries and where knowledge intensive services play an important role in novelty creation and diffusion. In order to catch up with the most competitive...