"The purpose of this work is to examine the extent to which services and service" "innovation can contribute to sustainable development in its environmental dimension. The supposed immateriality of services seems to argue in favor of their natural sustainability. This is actually just a myth –...

Services form an important part of the economy today. Innovation for service firms is as important as for manufacturing, but the innovation process for service firms is comparatively little studied. In this paper, I review the literature there is on the innovation process for service firms, and...