"This prescient Handbook adopts an overarching perspective on service experiences in business contexts. Incorporating up-to-date research and empirical case studies, chapters focus on customer experience design, innovation and management in the digital era. The Handbook of Service Experience...

This book presents up-to-date descriptions of smart service innovations in industry, supported by new scientific approaches. It summarizes the outcomes of the sixth Smart Services Summit, held in Zurich, Switzerland in October 2024, which primarily focused on digital co-creation in the smart...

"This book explores various approaches to systems thinking, including soft and critical systems thinking, to provide a comprehensive overview of how systems theory can be integrated into service design in order to address societal problems. The field of service design has evolved significantly...