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  • Search: subject:"Service elimination"
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Year of publication
Subject
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Beziehungsmarketing 1 Consumer behaviour 1 Customer satisfaction 1 Dienstleistungsqualität 1 Heckman sample selection 1 Konsumentenverhalten 1 Kundenzufriedenheit 1 Relationship marketing 1 Service quality 1 Switching behaviour 1 Telecommunications 1 Telecommunications industry 1 Telekommunikation 1 Telekommunikationssektor 1 Wechselverhalten 1 churn 1 customer retention 1 service elimination 1 switching cost 1 telecommunication services 1
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Online availability
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Free 1
Type of publication
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Book / Working Paper 1
Type of publication (narrower categories)
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Arbeitspapier 1 Graue Literatur 1 Non-commercial literature 1 Working Paper 1
Language
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English 1
Author
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Kolos, Krisztina 1 Somosi, Agnes 1 Stiassny, Alfred 1
Published in...
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Department of Economics working paper 1
Source
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ECONIS (ZBW) 1
Showing 1 - 1 of 1
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Enhancing customer retention in case of service elimination? : an empirical investigation in telecommunications
Somosi, Agnes; Stiassny, Alfred; Kolos, Krisztina - 2018
Persistent link: https://www.econbiz.de/10012011551
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