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Search: subject:"Service encounter"
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Dienstleistungsqualität
10
Service quality
10
service encounter
9
Customer satisfaction
6
Kundenzufriedenheit
6
Customer service
5
Kundenservice
5
Consumer behaviour
3
Dienstleistungssektor
3
Konsumentenverhalten
3
Robot
3
Roboter
3
Service industry
3
customer satisfaction
3
Arbeitszufriedenheit
2
Beziehungsmarketing
2
Bibliometrics
2
Bibliometrie
2
Dienstleistung
2
Dienstleistungsmanagement
2
Emotion
2
Gastgewerbe
2
Hofstede’s cultural dimensions
2
Hospital
2
Hospitality industry
2
Job satisfaction
2
Krankenhaus
2
Relationship marketing
2
Service management
2
Services
2
hospitality
2
indulgence-restraint
2
tourism
2
Agency
1
Agency theory
1
Artificial intelligence
1
Asian
1
Augmentation
1
Chatbots
1
Conversational agents
1
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Free
17
Type of publication
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Article
16
Book / Working Paper
1
Type of publication (narrower categories)
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Article in journal
10
Aufsatz in Zeitschrift
10
Language
All
English
13
Undetermined
4
Author
All
Ar, Aybeniz Akdeniz
2
Aydin, Gulnil
2
Koc, Erdogan
2
Wirtz, Jochen
2
Arcodia, Charles
1
Ashtar, Shelly
1
Babu, George P.
1
Dalvi, Vidya
1
Di Bernardo, Irene
1
Fraser, Barry
1
Fu, Mengni
1
Govender, Prof Krishna K
1
Jerčinović, Silvije
1
Kunz, Werner H.
1
Mahr, Dominik
1
Martinez, Larry
1
Mekoth, Nandakumar
1
Mele, Cristina
1
Mennens, Kars
1
Msosa, Steven Kayambazinthu
1
Nefat, Ariana
1
Nizomadinov, Khuseyn
1
Odekerken-Schröder, Gaby
1
Oikarinen, Eeva-Liisa
1
Paluch, Stefanie
1
Paus, Nika
1
Pitardi, Valentina
1
Prim-Allaz, Isabelle
1
Rafaeli, Anat
1
Rajanala, Nirmala
1
Ranieri, Angelo
1
Smith, Nicholas A.
1
Steins, Mark
1
Stienmetz, Jason
1
Söderlund, Magnus
1
Tang, Qiu-Yu
1
Teck Ming Tan
1
Tuomi, Aarni
1
Tussyadiah, Iis P.
1
Wang, Zhong-Sen
1
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Institution
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HAL
1
Published in...
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Journal of service management
2
The Cornell hospitality quarterly
2
Tržište/Market
2
Baltic Journal of Economic Studies
1
International journal of hospitality management
1
Journal of Social Sciences (COES&RJ-JSS)
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of service theory and practice
1
Management
1
Post-Print / HAL
1
The international review of retail, distribution and consumer research
1
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ECONIS (ZBW)
10
RePEc
5
BASE
2
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1
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10
of
17
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date (oldest first)
1
Affect-as-information : customer and employee affective displays as expeditious predictors of customer satisfaction
Ashtar, Shelly
;
Yom-Tov, Galit B.
;
Rafaeli, Anat
; …
- In:
Journal of service research
27
(
2024
)
4
,
pp. 525-542
Persistent link: https://www.econbiz.de/10015375820
Saved in:
2
Serving customers through chatbots : positive and negative effects on customer experience
Ranieri, Angelo
;
Di Bernardo, Irene
;
Mele, Cristina
- In:
Journal of service theory and practice
34
(
2024
)
2
,
pp. 191-215
Persistent link: https://www.econbiz.de/10014526066
Saved in:
3
Digital natives on the rise : a systematic literature review on generation Z's engagement with RAISA technologies in hospitality services
Fu, Mengni
;
Fraser, Barry
;
Arcodia, Charles
- In:
International journal of hospitality management
122
(
2024
),
pp. 1-18
Persistent link: https://www.econbiz.de/10015072459
Saved in:
4
Investigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce : a mutually validating method based on SERVQUAL and
service
encounter
the...
Yang, Qiang
;
Wang, Zhong-Sen
;
Tang, Qiu-Yu
- In:
Journal of retailing and consumer services
81
(
2024
),
pp. 1-22
Persistent link: https://www.econbiz.de/10015116759
Saved in:
5
Providing positive individuating information to reduce stereotype-based negativity in service encounters
Smith, Nicholas A.
;
Martinez, Larry
;
Xu, Shi
; …
- In:
The Cornell hospitality quarterly
64
(
2023
)
3
,
pp. 307-321
Persistent link: https://www.econbiz.de/10014312195
Saved in:
6
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
7
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
8
The hard-working virtual agent in the
service
encounter
boosts customer satisfaction
Söderlund, Magnus
;
Oikarinen, Eeva-Liisa
;
Teck Ming Tan
- In:
The international review of retail, distribution and …
32
(
2022
)
4
,
pp. 388-404
Persistent link: https://www.econbiz.de/10013411669
Saved in:
9
Applications and implications of service robots in hospitality
Tuomi, Aarni
;
Tussyadiah, Iis P.
;
Stienmetz, Jason
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 232-247
Persistent link: https://www.econbiz.de/10012520149
Saved in:
10
The
service
encounter
in higher education institutions : a systematic literature review
Msosa, Steven Kayambazinthu
- In:
Baltic Journal of Economic Studies
7
(
2021
)
3
,
pp. 20-28
Persistent link: https://www.econbiz.de/10012615963
Saved in:
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