Karami, Masoud; Maleki, Mohamad Mehdi; Dubinsky, Alan J. - In: International Journal of Pharmaceutical and Healthcare … 10 (2016) 1, pp. 2-26
values have a significant impact on both expectations and perceptions of service encounter quality. Moreover, findings show … that expectations of service encounter quality have an impact on perceptions of service encounter quality. The mediating … service encounter quality was the study’s main contribution. Moreover, it is among few studies conducted in the cosmetic …
