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  • Search: subject:"Service evaluation"
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Year of publication
Subject
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Dienstleistungsqualität 6 Service quality 6 Bewertung 4 Customer satisfaction 4 Evaluation 4 Kundenzufriedenheit 4 service evaluation 4 Consumer behaviour 3 Konsumentenverhalten 3 Online retailing 2 Online-Handel 2 Service evaluation 2 health service evaluation 2 patient attitudes 2 patient satisfaction 2 performance 2 Agency theory 1 Agribusiness 1 Antecedent 1 Artificial intelligence 1 Automation 1 Automatisierung 1 Bayes-Statistik 1 Bayesian inference 1 Bayesian networks 1 Bibliometrics 1 Bibliometrie 1 Business 1 Cancer 1 Conditional independence 1 Consequences 1 Consumer satisfaction 1 Customer Satisfaction 1 Customer service 1 Deutschland 1 Dienstleistung 1 Dienstleistungsmanagement 1 Dienstleistungssektor 1 Dynamic-model 1 E-commerce 1
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Online availability
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Free 12 CC license 1
Type of publication
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Article 11 Book / Working Paper 1
Type of publication (narrower categories)
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Article in journal 8 Aufsatz in Zeitschrift 8 Article 1
Language
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English 10 Undetermined 2
Author
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Ciolpan, Gabriela 2 A. Parasuraman 1 Almeida, Florencio de 1 Boegershausen, Johannes 1 Castelo, Noah 1 Dagger, Tracey S. 1 Danielis, Romeo 1 Ehnold, Peter 1 Florencio de Almeida, Luciana 1 Gohritz, Andreas 1 Henkel, Alexander P. 1 Hildebrand, Christian 1 Hovemann, Gregor 1 Köcher, Sarah 1 Köcher, Sören 1 Leonelli, Manuele 1 Liao, Huchang 1 Lucia, Ione 1 Marcucci, Edoardo 1 Massiani, Jèrome 1 Msosa, Steven Kayambazinthu 1 Sweeney, Jillian C. 1 Varando, Gherardo 1 Wen, Zhi 1 Xu, Zeshui 1 Zhang, Chenxi 1
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Institution
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Facoltà di Economia, Università degli Studi di Urbino 1
Published in...
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Baltic Journal of Economic Studies 1 CES Working Papers 1 CES working papers 1 International Food and Agribusiness Management Review 1 International journal of sport management and marketing : IJSMM 1 International journal of strategic property management 1 Journal of consumer research : JCR ; an interdisciplinary journal 1 Journal of retailing and consumer services 1 Journal of service research 1 Socio-economic planning sciences : the international journal of public sector decision-making 1 Working Papers / Facoltà di Economia, Università degli Studi di Urbino 1
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Source
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ECONIS (ZBW) 8 RePEc 2 BASE 1 EconStor 1
Showing 1 - 10 of 12
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Gaining insights for service improvement through unstructured text from online reviews
Zhang, Chenxi; Xu, Zeshui - In: Journal of retailing and consumer services 80 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10015114695
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Robust learning of staged tree models : a case study in evaluating transport services
Leonelli, Manuele; Varando, Gherardo - In: Socio-economic planning sciences : the international … 95 (2024), pp. 1-17
Persistent link: https://www.econbiz.de/10015101600
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Understanding and improving consumer reactions to service bots
Castelo, Noah; Boegershausen, Johannes; Hildebrand, … - In: Journal of consumer research : JCR ; an … 50 (2023) 4, pp. 848-863
Persistent link: https://www.econbiz.de/10014444213
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Football agents from the perspective of their clients : services, service evaluation, and factors that create satisfaction
Gohritz, Andreas; Hovemann, Gregor; Ehnold, Peter - In: International journal of sport management and marketing … 22 (2022) 5/6, pp. 361-384
Persistent link: https://www.econbiz.de/10013548714
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The mode heuristic in service consumers’ interpretations of online rating distributions
Köcher, Sarah; Köcher, Sören - In: Journal of service research 24 (2021) 4, pp. 582-600
Persistent link: https://www.econbiz.de/10012662588
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The service encounter in higher education institutions : a systematic literature review
Msosa, Steven Kayambazinthu - In: Baltic Journal of Economic Studies 7 (2021) 3, pp. 20-28
Persistent link: https://www.econbiz.de/10012615963
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Pension service institution selection by a personalized quantifier-based MACONT method
Wen, Zhi; Liao, Huchang - In: International journal of strategic property management 25 (2021) 6, pp. 446-458
Persistent link: https://www.econbiz.de/10013415407
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Cover Image
Evaluating the quality of health care by assessing patient satisfaction
Ciolpan, Gabriela - In: CES Working Papers 11 (2019) 4, pp. 332-349
The performance of the healthcare system is obtained by evaluating the quality of the healthcare. The image obtained from health services assessments is important because it shows the degree to which they meet or exceed expectations. Attitudes towards health care are measured by the perception...
Persistent link: https://www.econbiz.de/10014496799
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Cover Image
Evaluating the quality of health care by assessing patient satisfaction
Ciolpan, Gabriela - In: CES working papers 11 (2019) 4, pp. 332-349
The performance of the healthcare system is obtained by evaluating the quality of the healthcare. The image obtained from health services assessments is important because it shows the degree to which they meet or exceed expectations. Attitudes towards health care are measured by the perception...
Persistent link: https://www.econbiz.de/10012196793
Saved in:
Cover Image
The relevance of the concepts of specific and generic goods for the understanding of freight transport demand
Massiani, Jèrome; Danielis, Romeo; Marcucci, Edoardo - Facoltà di Economia, Università degli Studi di Urbino - 2008
In this paper, we investigate the theoretical and empirical relevance of the distinction between generic goods and specific goods for the understanding of freight transport demand. Specific goods are Taylor-made for a single customer while generic goods are produced irrespective of the final...
Persistent link: https://www.econbiz.de/10005738396
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