Search Results - subject:"Service evaluations"

When does service employee's accent matter? : examining the moderating effect of service type, service criticality and accent service congruence

Hill, Sally Rao; Tombs, Alastair G. - In: European journal of marketing 56 (2022) 7, pp. 1985-2013

Persistent link: https://www.econbiz.de/10013352675

Foreign or domestic: who provides better customer service?

Poddar, Amit; Ozcan, Timucin; Madupalli, Ramana Kumar - In: Journal of Services Marketing 29 (2015) 2, pp. 124-136

service recovery outcomes on service evaluations of foreign and domestic CSEs. Design/methodology/approach – Three experiments … the role of different interaction factors, such as competence, recovery on service evaluations. …

Persistent link: https://www.econbiz.de/10014905989

Foreign or domestic : who provides better customer service?

Poddar, Amit; Ozcan, Timucin; Madupalli, Ramana Kumar - In: The journal of services marketing 29 (2015) 2, pp. 124-136

Persistent link: https://www.econbiz.de/10011343386