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  • Search: subject:"Service expectations"
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Subject
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Beziehungsmarketing 1 Cross-cultural management 1 Customer satisfaction 1 Customer service 1 Dienstleistungsmanagement 1 Dienstleistungsqualität 1 Gesundheitsversorgung 1 Gesundheitswesen 1 Health care 1 Health care system 1 Interkulturelles Management 1 Kundenservice 1 Kundenzufriedenheit 1 Relationship marketing 1 Service management 1 Service quality 1 culture 1 glocalization 1 healthcare 1 resource integration 1 service expectations 1 service experience 1
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Free 1
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Article 1
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Article in journal 1 Aufsatz in Zeitschrift 1
Language
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English 1
Author
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Arnould, Eric J. 1 Chen, An 1 Helkkula, Anu 1
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Journal of service research 1
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ECONIS (ZBW) 1
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Glocalization in service cultures : tensions in customers' service expectations and experiences
Helkkula, Anu; Arnould, Eric J.; Chen, An - In: Journal of service research 26 (2023) 2, pp. 233-250
Persistent link: https://www.econbiz.de/10014246208
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