Search Results - subject:"Service experiences"

Did you mean: subject:"Service experience" (201 results)

How luxury restaurants build brand love through idiosyncratic service experiences : a double-moderated mediation model

Chang, Kuo-Chien; Cheng, Yi-Sung; Wang, Yao-Chin - In: Service business 18 (2024) 3/4, pp. 555-582

Persistent link: https://www.econbiz.de/10015178582

Blaming me, blaming you! : the pendulum of blame in payday lending

Brown, Jane; Apostolidis, Chrysostomos; Farquhar, … - In: Marketing theory 21 (2021) 4, pp. 517-538

Persistent link: https://www.econbiz.de/10012660661

Delineating the role of mood maintenance in augmenting reality (AR) service experiences : an application in tourism

Huang, Tseng-Lung; Tsiotsou, Rodoula H.; Liu, Ben S. C. - In: Technological forecasting & social change : an … 189 (2023), pp. 1-15

Persistent link: https://www.econbiz.de/10014266207

Exploring the ecotourism service experience framework using the dimensions of motivation, expectation and ecotourism experience

Chan, Jennifer Kim Lian; Saikim, Fiffy Hanisdah - In: Tourism and hospitality research : THR 22 (2022) 4, pp. 425-443

Persistent link: https://www.econbiz.de/10013387759

In-home service consumption : a systematic review, integrative framework and future research agenda

Tsiotsou, Rodoula H.; Boukis, Achilleas - In: Journal of business research : JBR 145 (2022), pp. 49-64

Persistent link: https://www.econbiz.de/10013197878

The moderating effect of cultural value orientations on behavioral responses to dissatisfactory service experiences

Schoefer, Klaus; Wäppling, Anders; Heirati, Nima; … - In: Journal of retailing and consumer services 48 (2019), pp. 247-256

Persistent link: https://www.econbiz.de/10012001303

Will they pitch or will they switch? : Comparing Chinese and American consumers

Krishen, Anjala S.; Hu, Han-Fen - In: Psychology & marketing 35 (2018) 3, pp. 210-219

Persistent link: https://www.econbiz.de/10011970157

Innovation and service experiences in small tourism family firms

Pikkemaat, Birgit; Zehrer, Anita - In: International Journal of Culture, Tourism and … 10 (2016) 4, pp. 343-360

Purpose This paper aims to explore the pertinent issues of innovation and service experiences in family firms in the … regarding innovation and service experiences for small family firms in the tourism industry. Findings Small tourism family firms … addressed the relationship between service experiences and innovation for family-run small businesses in the tourism industry. …

Persistent link: https://www.econbiz.de/10014768535

Generation Y: evaluating services experiences through mobile ethnography

Muskat, Matthias; Muskat, Birgit; Zehrer, Anita; Johns, … - In: Tourism Review 68 (2013) 3, pp. 55-71

Purpose – This paper suggests mobile ethnography as a method for data collection, where Generation Y customers are integrated as active investigators. The paper aims to contribute to the debate on museums as experience‐centred places, to understanding how the experience is perceived by...

Persistent link: https://www.econbiz.de/10015034267

The integrated mobile advertising model: The effects of technology- and emotion-based evaluations

Yang, Byunghwa; Kim, Youngchan; Yoo, Changjo - In: Journal of Business Research 66 (2013) 9, pp. 1345-1352

Because of the interactive property of mobile devices, our interest lies primarily in differences in how advertising and mobile technologies are perceived and judged. Drawing on the technology acceptance and mobile advertising literature, this paper assumes that responses to mobile advertising...

Persistent link: https://www.econbiz.de/10010666033