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Search: subject:"Service failure recovery"
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Beschwerdemanagement
12
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12
Dienstleistungsqualität
12
Service quality
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Customer satisfaction
10
Kundenzufriedenheit
10
Service failure recovery
8
Beziehungsmarketing
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service failure recovery
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Journal of the Academy of Marketing Science
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Cogent business & management
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Journal of business research : JBR
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Journal of consumer research : JCR ; an interdisciplinary journal
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Journal of retailing and consumer services
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Psychology & marketing
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ECONIS (ZBW)
12
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The critical role of customer forgiveness in successful service recovery
Harrison-Walker, L. Jean
- In:
Journal of business research : JBR
95
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10011980198
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12
The role of climate : implications for service employee engagement and customer service performance
Mengüç, Bülent
;
Auh, Seigyoung
;
Yeniaras, Volkan
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 428-451
Persistent link: https://www.econbiz.de/10011685008
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