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Search: subject:"Service failures"
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ECONIS (ZBW)
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Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Consumers' complaints : causal attribution and moral emotions in
service
failures
Neves, Lude Marieta Gonçalves dos Santos
;
Iglesias, Fabio
- In:
Consumer behavior review : CBR
6
(
2022
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10012886158
Saved in:
3
Revisiting power messaging in
service
failures
: pitfalls and proposed solutions
Antonetti, Paolo
;
Crisafulli, Benedetta
- In:
Psychology & marketing
39
(
2022
)
11
,
pp. 2072-2095
Persistent link: https://www.econbiz.de/10013465145
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